Customer Ratings & Reviews

Hello MrCoachK,

Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.

Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk

For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


- Reference ticket number:1144305012

^Ross

Dear Valued Best Buy Client,

To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

Thank you!

—Vannesa

We're glad to hear the water filters have all worked so well for you, Alli! ^Jecca

Hello KCB2517,

Thank you for reaching out. We appreciate you letting us know that the water filter you bought didn't fit your Samsung refrigerator. We understand how inconvenient it is for you. We're here to help.

Attached is a link to the guide containing information about a replacement filter that doesn't fit in your refrigerator.
samsung.com/us/support/troubleshooting/TSG01109722/

For the list of supported models of this water filter, you may refer to the link below and go to the See All Specs section.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-cin-refrigerator-water-filter-haf-cin-exp/

For other concerns, do not hesitate to reach out via our Support Channels below:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Thank you, and stay safe!

Your Reference Ticket Number: 1144241870

-Angelica

Hi Oven.

We apologize that your experience with the Samsung water filter was less than ideal. We appreciate all feedback that helps us understand how to improve our products.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket Number: 1144784875

Thank you for being a valued customer of Samsung. Have a great day.

^Camille

Hi Leon,

We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of having a hard time looking where to purchase the water filter. We will surely notate your feedback about this matter for better products in the future.

I highly recommend clicking these links for a basic troubleshooting guide for future reference:
I suggest clicking this link for a water filter replacement:
https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER

Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/

You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/

If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144403106

Thank you for choosing Samsung. Have a great day.

-Trisha-

Hi Staker,

We appreciate you giving us your honest feedback about the Samsung water filter. We apologize for the inconvenience since the water filter indicator didn't go out.

I will provide you with a link that indicates the steps to reset the indicator light.

Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.

If you have any questions and need further assistance, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for choosing Samsung, and have a great day!

Ticket number: 1144297103
^Rainly

Hi kenv,

Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung refrigerators. We apologize for the inconvenience about the refrigerator leaks and the water has a bad taste.

I highly recommend clicking this link for basic troubleshooting steps:
Leaks from Samsung refrigerator link:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter

How to properly replace the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/

Water tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144172402

Thank you for choosing Samsung. Have a great day.

-Trisha-

Dear Valued BestBuy Client,

To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

Thank you, and stay safe!

^Chrystel

Hello,

Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with your fridge as it's still not working even after changing the water filter. We do apologize for the inconvenience this has caused you. We are here to help.

To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to properly install or replace the water filter in your Samsung refrigerator.

I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE to guide you on how to replace the water filter.

Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144570971.

-Noraina

Hello EmAnne,

Thank you for reaching out. We appreciate you letting us know that you had to disconnect the water line before installing the water filter. We apologize if it caused a mess. We're here to help.

Attached is a link to the guide that you may check, which can help you replace and install a water filter for future reference.
https://www.samsung.com/us/support/answer/ANS00060149/

You may also refer to the video link below for additional information about replacing a water filter.
YT: https://www.youtube.com/watch?v=92XhvOq0Dig

For other concerns, do not hesitate to reach out via our Support Channels below:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Thank you, and stay safe!

Your Reference Ticket Number:

-Angelica

Hi Frigidairemicrowave,

We appreciate you taking the time to leave us a review on your Samsung water filter. We are happy to hear that the water filter works well on your refrigerator, and we understand that the water filter is a bit pricey.

If you have any questions and need further assistance, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for choosing Samsung, and have a great day!

Ticket number: 1144348394
^Rainly

Hi Mimi,

We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator water filter and we know how important water filters are especially if we need quality water for our daily water intake. We apologize for the inconvenience that there's a smell in the water. Don't worry we will surely notate your feedback about this matter.

If the refrigerator isn't new and the ice or water just started to taste or smell bad, replacing a water filter is the best solution for this.
You may refer to this article: Water tastes bad.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/

Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/

For other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/

You may also use this link for regular maintenance or your refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144305878

Thank you for choosing Samsung. Have a great day.

-Trisha-