Customer Ratings & Reviews
- Model:
- HAF-QIN
- |
- SKU:
- 5859301
Customer reviews
Rating 4.8 out of 5 stars with 3102 reviews
(3,102 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the water filter for select Samsung refrigerators, particularly praising the water quality and ease of use. Many find the filter to be a perfect fit and appreciate its overall performance and simple installation. However, some customers have expressed concerns about the price, and a few have mentioned issues with leakage and the ice maker.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
This filter seems to need to be changed often.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This filter doesn’t seem to last very long. We need to change it out every 4 months or so. It seems that it’s a revenue stream for them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JImI! Generally our filters last around 6 months depending on water/ice usage. ^Jecca
- Pros mentioned:Ease of use
Rated 2 out of 5 stars
I recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This filter was easy to use and fit perfectly into
I would recommend this to a friendBrand response from Samsung
Posted .Hi mitmik991933,
We appreciate you giving us feedback about the Samsung water filter. You made an excellent choice for your home! We are pleased to know how happy you are!
If you have inquiries or need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144485695
^Rainly
Rated 3 out of 5 stars
Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not seem to make a difference. Changed filter but light still on. Could not change light status.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you have some concerns with your Samsung Refrigerator water filter light. This light is on a timed schedule to remind you every since months that you need to change your filter. You can reset the light by pressing the water filter reset button for three seconds on your control panel. Change it when you need it. you can use the light as a reminder to order the filter. Our filters are rated to filtrate 300 gallons of water. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143365336. I thank you for taking the time to post your review and for choosing Samsung for you kitchen needs. ^Brad
Rated 3 out of 5 stars
Pretty good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a pretty good purchase. I just wish they lasted longer than six months.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Sims6j,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. If the water filter only lasts less than 6 months, this may happen depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We will notate your feedback about this matter to improve our products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144351495
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 3 out of 5 stars
Careful installing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is needed for my refrigerator, but I caught HELL putting it in! It also leaked afterwards
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Refrigerator leaking after installing your new Samsung Water Filter. I have some helpful information I would like to provide to resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001852//#leaks-from-the-refrigerator-s-water-filter
Thank you for choosing Samsung. ^Brad
Rated 3 out of 5 stars
Recent product purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales associate suggested we go to pacific sales. Didn’t want us to order through Best Buy
I would recommend this to a friendRated 2 out of 5 stars
Problem with filter.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filter is ok but getting it into the fridge is something else. I had to have my girlfriend’s husband come and it took a long time for him to get it in. I certainly won’t get another in six months. It’s in there for awhile.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertA,
We wish to make it easier the next time you change the filter of your Samsung refrigerator model.
I have shared a Samsung video and link that will guide you in installing the water filter properly and without difficulty the next time around.
Replacing the water filter:
https://www.youtube.com/watch?v=ADl9sxfPADE&t=1s
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145653251 to help our team pull up your information.
Leo
Rated 3 out of 5 stars
Water filter
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Necessary item. Store had it in stock. No hassle.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, ReginaH
Your honest review of your water filter is very much appreciated.
That's an excellent choice; we're delighted to hear you're happy with it!
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144980100) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Rated 3 out of 5 stars
returned it since its not compatible with my refri
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned it since its not compatible with my refrigerators
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kumar,
Thank you for your honest feedback, and we hope you are in good health. It is unfortunate that the water filter that you have purchased is not compatible with your Samsung refrigerator.
I have shared a Samsung link below that will help you with identifying and replacing the water filter for your refrigerator, and resetting the water filter light as well.
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144672880
Leo
Rated 3 out of 5 stars
Not easy to install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had some problems to install it, not sure if I actually install it correctly.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Chelin, I would like to thank you for taking care of your Samsung Refrigerator and see you had some concerns with installing your new filter. I would like to provide you with some helpful information to ensure the filter is correctly installed. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
If you need any further assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143667277. We thank you for being a part of our Samsung family. ^Brad
Rated 5 out of 5 stars
annual discount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.giving the auto annual renewal program for the discounted price a try - figure 2 a year should cover it - we shall see
I would recommend this to a friendRated 3 out of 5 stars
a filter
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works fine,filters water. Would recommend the filter but stay away from Samsung refrigerators
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I am glad that you are enjoying your purified water thanks to our great water filter. I realize you are experiencing issues with your fridge. I would love to have the opportunity to see how I can help you that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142470716. We thank you for being a part of the Samsung family. ^Brad
Rated 3 out of 5 stars
Water Filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, a little hard to put in. But it works……..
I would recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your feedback on our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Here is a guide you can check when replacing the filter.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620884
Have a great day.
^Charles
Rated 1 out of 5 stars
SHOULD COME WITH A BEST BUY EMPLOYEE TO ATTACHNITB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE TO ATTACH. haven’t been able to get it inserted correctly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Sharing your experience on replacing the water filter matters. Allow us to help.
Here is a link to the step-by-step guide on replacing the water filter. Please choose "Replacing the water filter." Follow the steps under, "HAF-CIN and HAF-QIN filter." Kindly watch the video included.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150381596) to help our team pull up your information.
Have a great day.
^Camille
Rated 5 out of 5 stars
Not Bad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the filter that fits our fridge. Not much of a selection to choose from. It seems to do the job.
I would recommend this to a friendRated 3 out of 5 stars
Too expensive for what it does
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t really work I don’t think it actually filters much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dan702! We appreciate you taking the time to leave a review. We certainly will use this information to help us in our ever-continuing efforts to improve the overall customer experience for everyone.
Thank you for choosing Samsung. ^Nic
Rated 5 out of 5 stars
Water fee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always use this filter for my refrigerator, but the thing is once expired water taste changed.
I would recommend this to a friendRated 3 out of 5 stars
not the same size as original
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the authentic replacement filter doesn't fit like original
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Rang28, I see that you are having issues with your Samsung Water Filter not fitting and know that can be annoying. I have some helpful information that will ensure proper fit for your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
If you need any assistance, we can help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143615198. We thank you for being a part of our Samsung family. ^Brad
Rated 1 out of 5 stars
Did not last passed 46 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the filter on Dec 24, 2024 and last week the light came on to change the filter. $52 should last longer than 45 days. And no me and wife have not drank 300 gallons if water!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the dismay about what transpires with the water filter.
We suggest contacting us via the options below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Rated 2 out of 5 stars
Hard to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to put in and made my refrigerator start leaking from the filter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DanielleH,
We know the disappointment of dealing with the leaks. Let us help.
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
We recommend checking the link below to learn more about replacing the water filter for reference. There are also hyperlinks attached to this resource and a video you can watch from start to finish.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147432314) to help our team pull up your information when you message us.
Thank you.
-Angelica


