Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 5859301
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the water filter for select Samsung refrigerators, particularly praising the water quality and ease of use. Many find the filter to be a perfect fit and appreciate its overall performance and simple installation. However, some customers have expressed concerns about the price, and a few have mentioned issues with leakage and the ice maker.
This summary was generated by AI based on customer reviews.
Great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never knew that you can get the subscription service for your filters. Seems so much more
I would recommend this to a friend- Cons mentioned:Price
Works great but so expensive
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. A little overly comlicated to determine which filter works with which fridge. The price is a major downer. So expensive compared to knockoffs.
I would recommend this to a friendBrand response from Samsung
Posted .We're glad that you brought this up, Davidcom. Your satisfaction with the product is essential to us.
Always use genuine Samsung brand filters. Even if they indicate compatibility, filters from other manufacturers may damage your fridge and water filter housing. Learn more from these details.
You may visit our website about the HAF-QIN water filter to check the compatible refrigerators for this filter. Just scroll over to specs for more information:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs
For additional reference, I have shared some tips about how to "Replace the water filter in your Samsung fridge":
https://www.samsung.com/us/support/answer/ANS00060149/
You may also watch our youtube video about "Replacing the water filter on your built-in Chef Collection refrigerator":
https://www.youtube.com/watch?v=ADl9sxfPADE
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145239914, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Price
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can't install it without a flood. very few instructions. too expensive
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand you wanted to know how to install the water filter. Let us help you.
Please see the link below for the steps to replace the water filter. Watch the video and click the embedded words inside the article.
https://www.samsung.com/us/support/answer/ANS00060149/
Also, if the water filter was replaced and has a visible leakage, kindly follow the steps at the link below.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146243132, which will help our team pull up your information.
^Rainly
Good filter and pretty inexpensive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy these are stocked at Best Buy. Gives me another reason to go to the store.
I would recommend this to a friendSave Time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what was ordered and received timely, and in excellent condition.
I would recommend this to a friendfilter for icemaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fits easy and perfectly . Only problem was filter light did not go easily
I would recommend this to a friendSubscription Service Ain't All That
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter works fine. Signed up for subscription service. Time to receive it wasn't available. But it was for sale at higher price in store. Now I have one just a month after I bought another one at higher price.
I would recommend this to a friendBrand response from Samsung
Posted .Hello cajunjiminsoutharolina,
Thank you for reaching out. We do appreciate your feedback about our product. and we do apologize for any inconvenience. I completely understand that the cost would stretch your budget. Water Filter for Select Samsung Refrigerators - White Water Filter is a significant investment, for your Refrigerator to work perfectly.
Samsung water filters, using only high-grade carbon blocks, remove over 99% of potentially harmful contaminants which may be present in your water such as: -Chlorine Taste & Odour. Chlorine is widely used in water treatment as a disinfectant but may infer particular odors and tastes to water. -Heavy Metals & Chemicals.
You can check the Samsung water filter here:
https://www.samsungparts.com/Default.aspx
For further inquiries you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144495982
Thank you for choosing Samsung.
^Ross
Purchased?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchased this product. I do not have any Samsung appliances.
No, I would not recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The employee was very helpful and knew exactly what I needed.
I would recommend this to a friend- Cons mentioned:Price
Expensive for one item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, bought 6 online for the price of one at Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Deepsea,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144684884
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As described. Received product quickly. Will but again.
I would recommend this to a friendGood filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need clean water, use this for refrigerator.
I would recommend this to a friendSamsung water filter for my refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They had my water filter in stock when i arrived i had saw online it was in stock went right to the picked it up and was in and out in no time.
I would recommend this to a friendNot sure if it works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this filter not sure if it's a knock off or what but my fridge never turned off the replace filter display with this one like it did the first one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PaynePope,
We appreciate your patience in dealing with the situation you're having right now with your Water Filter for Select Samsung Refrigerators.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
You need a clean water filter to get fresh, filtered water. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter.
Note: Only use Samsung Genuine Filters that are designed to work with your Samsung refrigerator. You can purchase them directly on our website. Do not use third-party water filters, which may leak and damage the refrigerator.
Replace the water filter in your Samsung refrigerator / Reset the water filter light
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144729290
Have a great day.
^Charles
Faulty product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This particular one did work as expected, I have purchased this product before I think this particular one is faulty
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to know more about what occurred with the water filter and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
WRONG FILTER AGAIN
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SECOND TIME REPLENISH SENT WRONG FILTER, NOW IT IS OVER 60 DAYS WHEN I WANT TO CHANGE FILTER AGAIN
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how you feel about receiving the wrong model for the fridge's water filter. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience receiving the incorrect water filter model and bring up any other concerns.
Have a great day.
-John
Has to replace more often than recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last as long as it states on the box. After about two months it’s telling me the filter needs to be changed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review, Anthony. We want to learn more about what occurs with your water filter.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Samsung filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Factory replacement i only replace it once a year because i use water distillation system for my drinking water
I would recommend this to a friendBrand response from Samsung
Posted .We are happy you posted a review about the water filter, Mikew.
The refrigerator's water filter light will let you know when you need to replace the water filter.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Bad Fridge, not filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with not dispensing water, Samsung Warranty Department sent out tech, said replace filter and did not work. Filter itself I'm sure was ok, but whole fridge in general sucked.
No, I would not recommend this to a friendDon't know if filter is good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We change the filter and the light still doesn't turn off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlfredoR,
To turn off the water filter light you'll need to reset the light indicator.
please see the link and read through the instructions for resetting the indicator light of the water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146798470) to help our team gather your information.
Have a great day.
^Charles