Customer Ratings & Reviews
- Model:
- HAF-QIN
- SKU:
- 5859301
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the water filter for select Samsung refrigerators, particularly praising the water quality and ease of use. Many find the filter to be a perfect fit and appreciate its overall performance and simple installation. However, some customers have expressed concerns about the price, and a few have mentioned issues with leakage and the ice maker.
This summary was generated by AI based on customer reviews.
samsung water filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the most difficult water filter to get out and replace.I actually dread every time we have to replace it. I can only assume it is doing a good job of filtering our water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with replacing your water filter. It might help to turn the water off and drain the pressure then replace the water filter with ease. Thank you for choosing Samsung. ^Brad
Hard to determine which product to buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would help if the eligible fridge models were prominently displayed and easy to detect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RitasK,
Let us help you with the refrigerator model numbers for the water filter.
Below is a list of refrigerators compatible with a HAF-QIN water filter. Please click on specs, and you can see there the "Fits Models" section.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145916510 to help our team pull up your information.
Have a great day.
^Aloe
VETERAN Got Screwed!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.YOU sent the WRONG Filter. And then tell Me that it's NON-RETURNABLE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
It's not the experience we want you to have with one of our products. To better assist you with this water filter, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Good replacement
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This filter works well and is definitely a direct replacement. Flow speed is a little slow, however.
I would recommend this to a friendFilter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great water filter. Unfortunately I ordered the wrong model number and made the fatal mistake of Opening the package. So 2+ weeks I got the wrong filter I ordered back in the make with a note saying the package was opened and I couldn’t return it. Good job Best Buy!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
The experience is not what we expect for our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Just the filter I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only local place I was able to find the filter I needed for my Samsung fridge
I would recommend this to a friendPoor filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These filters don’t last long at all, the stream is so slow after about 3 weeks! Awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy using your unit at home, MichelleH! We've shared some information about the water filter.
Being able to grab a glass of fresh, cool water from your fridge anytime you want is truly a beautiful thing! To ensure your water is always clear and delicious, you must change the water filter every six months or as needed. Learn more from these details.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
You may watch this video about "Changing the water filter on your Samsung refrigerator":
https://www.youtube.com/watch?v=okAfV86M0iw
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145347702, to help our team pull up your information.
Have a great day!
^Chrystel
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair water filter. hard to fit it properly in the slot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you with your water filter, VJ.
Suppose you need help to fit in the new filter. You may visit this link for more details on properly installing and fitting your new water filter. Please click the hyperlink (install the new filter) for additional tips.
The replacement filter doesn't fit in your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145944700) to help our team pull up your information when you message us.
Have a great day.
-John
Bad taste after 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my original filter with this one due to the alert given by the fridge. The new one worked great for 2 weeks and now the water taste terrible. No longer returnable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a reliable water filter is our priority. Let's proceed and get you assisted, ChrisF.
I have shared the proper steps for replacing the water filter to get fresh, filtered water. Please head on over to the link below for a more in-depth guide. We also recommend watching the video included.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147093465, to help our team pull up your information.
Have a great day!
^Chrystel
Completely disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the wrong one. I asked for help to confirm whether it was the right one. No help. AND moreover I signed up for subscription and there is nowhere where I can change ti subscription to the correct one. Even after asking Best Buy folks.
No, I would not recommend this to a friendWater Filter Pressure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a needed product and I don't know if its the actual filter or the brand new Samsung refrigerator but, every time i put a new one in the pressure of the water is good for about a week and then the pressure goes to hardly any and it takes forever to fill up a glass of water.... So i cycle through these filters monthly instead of every 6 months...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Freddie,
Thank you for sharing your experience with us and your satisfaction is our topmost priority. We apologize for the inconvenience that you are having a replacement of the filter every month and for the dispenser dispenses water slowly. Don't worry we will surely notate your feedback about this matter.
I highly recommend clicking these links for a basic troubleshooting guide:
Water dispenser issues: Water dispenses slowly and Water from the dispenser is warm or tastes bad.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may use this link for a proper guide in replacing your water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144312338
Thank you for choosing Samsung. Have a great day.
-Trisha-
Defective Filter But CAN'T BE RETURNED!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter is defective. Has foul taste. Water is bubbly (seems soapy?), but Best Buy won't replace it! I have to contact Samsung directly. Good luck to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand your disappointment regarding the water filter to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146608434) to help our team pull up your information.
Have a great day.
^Camille
stop working after 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Samsung fridge deliverd in December 2019. Change filter light came on after 6 months. Replaced filter and then 30 days later, ice maker failed completely. Water still dispenses but can't make any ice and no one from Samsung or BB will come out to repair and/or honor the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your ice maker. I realize your experience has been less than ideal. I would love the opportunity to chat and change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142486874. We thank you for being a part of the Samsung family. ^Brad
Clogged up after a few weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filter worked great at first but after a few weeks, it clogged up. Now, only a tiny, spuddery stream of water comes out of the water dispenser. When I take the filter out, the dispenser works perfectly fine. I’m not sure if it was a fluke but this filter only last a few weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know you must be frustrated with this situation. Thank you for sharing this concern with us. After replacing your filter, we recommend dispensing a few gallons of water to flush out any impurities or air. Then, make sure to reset the water filter light on your fridge. I have also attached a link to a guide on how to change your water filter (https://bit.ly/3Fq6CQQ). If you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144009684) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
A great filter, if you’re lucky to get a new one.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water filter is great, I’m sure. I’ve had Samsung for years and they’ve been wonderful appliances. This filter was opened, used, and dirty. We don’t have the best luck with Best Buy and this was just another entry in our long list of issues.
I would recommend this to a friendSamsung water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the wrong filter for a Samsung fridge and went back to exchange it and they said they DO NOT ACCEPT RETURNS on filters!!! I recommend you actually know what filter you need before purchasing from Best Buy. Now I have a 50$ filter just sitting at home….
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144571035.
-Noraina
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy did not show up. Never called the day before. Had wrong date in system so showed up day warly. Then saw that they needed to come the next day. On that day did not show up for appointment. No call. No explanation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144784475
^Camille
Not a perfect fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may work, but it is not a perfect fit and there is gaps around the knob
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your feedback with us, Helper. ^Lo
Not legit?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept freezing up and totally stopped after less than two months. Old filters lasted at least 6 months. I question if it was on OE part as the verification strip did not match. Should have taken it back as soon as I unboxed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ChrisDW,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having issues with your water filter as it kept on freezing up and totally stopped after less than 2 months. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE to guide you with the replacement of your water filter.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144570931.
-Noraina
Filter won’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for 3 weeks instead of 6 months. I still can’t return it. Was on phone for long time to find this out. I’ll have to shop somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thanks for reviewing. We understand you have concerns about your water filter not working.
Visit samsungparts.com should you wish to purchase the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144922683 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel