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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.8 out of 5 stars with 3102 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the water filter for select Samsung refrigerators, particularly praising the water quality and ease of use. Many find the filter to be a perfect fit and appreciate its overall performance and simple installation. However, some customers have expressed concerns about the price, and a few have mentioned issues with leakage and the ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 3,102 reviews
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once we put it in, it leaked, and we had water all over our Freezer and our fridge drawer. Wont even go into that mess.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Knowing that an appliance performs smoothly is such a fabulous feeling, GBPak68. We'll be glad to help!

      When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Depending on where the leak is coming from, we will show you what steps to take to find the cause and avoid it from happening again.

      Leaks from the dispenser, under the drawers, under the fridge, or other areas:
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas

      How to prevent and stop water leaks from your refrigerator?:
      https://www.youtube.com/watch?v=uU6XADBosVo

      Your refrigerator needs to be level to save energy and prevent potential cooling issues, noises, or leaks. This guide will show you how to level your fridge and make minor adjustments.

      How to level your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00062321/

      For reference, I've also included the links to learn more about replacing the water filter in your Samsung refrigerator.

      Replace the water filter in your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00060149/

      Changing the water filter on your Samsung refrigerator:
      https://www.youtube.com/watch?v=okAfV86M0iw

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145662819) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 1 out of 5 stars

    A scam

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this from Best Buy. They will send you the wrong item and then refuse to accept the return.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We know your disappointment with your overall experience purchasing the water filter.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better with the correct water filter. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    wrong item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was the wrong one so we returned it and got a better deal through Amazon.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand your disappointment about getting the wrong model for your water filter. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions or take you to your local store to give feedback about your overall experience with your recent purchase.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Charged for something I didn’t even order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep being charged for a product that isn’t under my subscriptions nor is tied to a credit card. I’ve spoken to support before and was told it was taken care of, yet still receiving the product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.

      To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can answer all your concerns.

      Your reference number: 1144799976

      Thank you,

      Joe Samsung

  • Rated 2 out of 5 stars

    happy we replaced, too bad its every 6months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wish we didnt have to replace every 6months it should be a year at least.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Filter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't reset,i dont know how to set it,i want lnow when to purchase a new one

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how you feel about setting the water filter, JaanetB. We're here to help.

      We recommend checking the link below to learn more about replacing the water filter. There are also hyperlinks attached to this resource and a video you can watch from start to finish.

      Replace the water filter in your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00060149/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146889898) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    KP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased this item not even 2 weeks ago. Now the filter message is back on. Best buy wouldnt do anything about it. I wss told to call manufacturer company.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung refrigerator does not recognize this as a new filter and continues to indicate I need it replaced. Swapped the original filter with the OEM in place of the much more economical Amazon three pack. I'm regretting that decision!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MattUreview, we are always happy to help. Here is a link to a guide on changing the water filter (https://bit.ly/39p69PP). We thank you for being a Samsung customer! ^Lena Samsung

  • Rated 1 out of 5 stars

    keep sending

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    keep sending the same thing i returned, have someone look at the order , stop it!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      —Vannesa Samsung

  • Rated 1 out of 5 stars

    Doesn’t work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work I installed it and I still have a filter light on.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We understand how you feel when the water filter doesn't work after installing it. Let us help.

      We recommend checking the link below to learn more about replacing the water filter. There are also hyperlinks attached to this resource and a video you can watch from start to finish.

      Replace the water filter in your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00060149/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146840924) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Water filter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not correct one.does not fit correctly and the light won’t go off.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We know how essential it is to have a water filter that fits accurately, ChristineD. We're here to help!

      You've just got yourself a new filter for your refrigerator, and you take the old one out, but the new one doesn't want to go in. Relieving the water pressure will help (turn off the water supply and dispense water until it stops). If the new filter refuses to go in, either your new or old filter is not a Samsung brand filter.

      Replacement filter doesn't fit in your refrigerator:
      https://www.samsung.com/us/support/troubleshooting/TSG01109722/

      Replace the water filter in your Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00060149/

      Changing the water filter on your Samsung refrigerator
      https://www.youtube.com/watch?v=okAfV86M0iw

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145701155) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 1 out of 5 stars

    plastic taste

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems to not last long at all and water taste like plastic.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We understand the feeling when the water tastes like something else. Let us help.

      The link below will guide you on what to do when the water from the dispenser tastes bad. It also includes other resources about replacing the water filter and a video to watch from the start until the end.

      Water from the dispenser is warm or tastes bad:
      https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146724343) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Bad customer experience in a row

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has lost its strength and direction. Matter of time before it is eliminated and becomes history. It will be good case study on why big companies fail.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Square peg round hole!!!!!!!!!!!!!!!!!!! B!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water is cloudy after installation of new filter. I've reached out for help.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day.

      We want to make sure your water is always clear and tasty. To help you avoid condensation in your water filter, we have provided links below.

      To fix the water filter, follow the steps at this link to determine the cause and prevent it from happening again:
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter

      These links will show you the steps for removing your water filter:
      https://www.samsung.com/us/support/answer/ANS00060149/
      https://www.youtube.com/watch?v=okAfV86M0iw

      If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145102362) to help our team pull up your information when you message us.

      Thank you for choosing Samsung. Have a wonderful day!

      —Vannesa Samsung

  • Rated 1 out of 5 stars

    It is the wrong one for my fridge. :(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to return this for the correct one. I have a review already but when I submit the red triangle keeps saying for me to enter a review?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    the fridge still showing red light

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after replace it at our fridge, the fridge still showing red light

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Filter delivered 5 weeks prior to fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No idea I haven’t yet gotten the fridge that this goes in. The fridge ended up delayed 6 weeks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Haf-Qn/exp issue

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently I purchased and it’s not snug fit. I see the gaps in it. I will be returning it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi bravored! This link (https://bit.ly/3ctVYe3) can walk you through what steps to take if the filter does not fit your refrigerator. ^Jecca Samsung

  • Rated 1 out of 5 stars

    Exchanged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the wrong filter for my fridge. Exchanged it for the correct one.

    I would recommend this to a friend