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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 10713 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's excellent water quality, ease of use, and overall strong performance. They also appreciate its straightforward installation, good fit, and compatibility with specific refrigerators. While some customers find the product to be overpriced, there are generally no reported issues with leakage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 10,713 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy replacement

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy install good value fair price helpful assistance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Lasts long and haven’t had any issues

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good filter water

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick pick up at curbside easy to install ..clean water

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never changed a filter before this was a new purchase. Easy and took 2 min really!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad return/exchange policy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is over Best Buy service, not the product. The store associate told me I had the correct model, and if not, I could always exchange it. I got it for my mom who was waiting for her brother to swap them out. He was not able to help her until about 20 days after purchase and found it was not the right filter. We brought it back in and were told the exchange window was 15 days, so they couldn't help. We asked if they would downgrade us to the Best buy brand for the exchange and they could keep the difference. They still said they couldn't help. I suppose its a bit of our fault for waiting and not noticing the receipt said to return or exchange within 15 days, but we both thought 30 day return policies was the standard. And on the front end, the store associate told me I had the right unit when I didn't. A bit of criticism to both the Samsun brand and Best Buy brand, make the part that shows model compatibility larger.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with your concern, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      Leo Samsung

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was glad to find out how easy this was to install. It is working wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although pricy, I love this product. Easy to install, lasts a long time and well worth the cost.

    I would recommend this to a friend
  • Cons mentioned:
    Leakage

    Rated 5 out of 5 stars

    Just Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just happy to find my filter in store. Tried online and got a generic that leaked.

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 5 out of 5 stars

    Great tasting water

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only filter I use. Great tasting water. Save a bundle on bottled water.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Ridiculous price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect, does the job. The price is ridiculous. 50 bucks for a filter! It's almost as Bad as buying ink for the printer!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 5 out of 5 stars

    Does a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This filter does a good job. Water tastes great and there are no particles left over.

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 5 out of 5 stars

    Essential Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These water filters always do a great job at cleaning our water to an ideal condition.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is working efficiently and meet expectations

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Gets the job done at low cost

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After it was installed, gets the job done no issues

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Works as intended. Little overpriced, but all filters are

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more weird tasting water did the job I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have for the Samsung fridge! Works as expected!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Clean pure drinking water

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems pricey but well worth it. Real thing instead of knock off

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I change my filter every 6 months and it's very easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 5 out of 5 stars

    Fresh water

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This filter helps give my family fresh tasting water. Higly recommend.

    I would recommend this to a friend