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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 10743 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers consistently note that this product delivers excellent water quality and is highly regarded for its ease of use and overall performance. Users also appreciate the straightforward installation process and the perfect fit for compatible refrigerators. While the product is widely praised, some customers have expressed concerns regarding its price point and occasional reports of leakage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 362 Showing 7,221-7,240 of 10,743 reviews
  • Rated 5 out of 5 stars

    it is important to make sure that my water is safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water filter was easy to install and I am glad to have it because I just moved into this home and I had no idea how how long this filter had been in the refrigerator. I wanted to be safe and so I got the filter.

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 4 out of 5 stars

    filter worked as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    filter worked as advertised and was clear and clean from the first drop

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 4 out of 5 stars

    Efficient filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This filter keeps my drinking water clean and free of chemicals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung water filters

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From personal experience I have learned that NOT buying the manufacturers specific filter is a waste of money. Now I buy only the filters made for my product. It is a very good filter and I have not had any issues with them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job and is easy to put in, but the price seems high for what it is

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Easy to install. Competitive price. Works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 4 out of 5 stars

    Good filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water tastes fresh but I prefer the taste of the mineral water filter better.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Necessary for refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very pricey but I do like having filtered water. Wished it lasted longer

    I would recommend this to a friend
  • Pros mentioned:
    Water quality

    Rated 4 out of 5 stars

    Good filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good for our daily use. Now we are getting clean water.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Next time i'll buy it online. Could have got it for 35-40 dollars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No longer need item.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to stop this order and all future orders for this product When it arrives I want to return it. My house is for sale and I am moving. Thanks, Peggy Kaplan

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy to install. Average priced for replacement filter.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good Filter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as advertised. The price is a little high.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use this filter for my Samsung refrigerator. I don't like the generic brands that are compatible. I always buy at Best Buy for the convenience plus they always price match if you find the product at a lower price elsewhere.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great filter but it's pricey compare to the other brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so glad i found it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wanted to thank Best Buy for carrying this water filter, I had went shopping to several different stores (not best buys) to find this filter & they were all out of stock. I finally tried my luck at Best Buy & found it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung water filter

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the OEM filters not the Amazon knockoffs and have never had an issue and they last as described.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good deal for the refrigerator filter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to the store to purchase the refrigerator filter;however, when the salesmen went to match the price that I saw online, he found a better with more savings. One of the reasons why I keep going back to Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This filter is easy to use. It appears to do its job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad return/exchange policy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is over Best Buy service, not the product. The store associate told me I had the correct model, and if not, I could always exchange it. I got it for my mom who was waiting for her brother to swap them out. He was not able to help her until about 20 days after purchase and found it was not the right filter. We brought it back in and were told the exchange window was 15 days, so they couldn't help. We asked if they would downgrade us to the Best buy brand for the exchange and they could keep the difference. They still said they couldn't help. I suppose its a bit of our fault for waiting and not noticing the receipt said to return or exchange within 15 days, but we both thought 30 day return policies was the standard. And on the front end, the store associate told me I had the right unit when I didn't. A bit of criticism to both the Samsun brand and Best Buy brand, make the part that shows model compatibility larger.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with your concern, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      Leo Samsung