Customer Ratings & Reviews
- Model:
- HAF-CIN-2P/EXP
- SKU:
- 4958200
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention that this product provides excellent water quality and is remarkably easy to use and install. Users are generally satisfied with its overall performance and appreciate how well it fits and functions with compatible refrigerators. While the filter is highly regarded for its effectiveness, some customers have expressed concerns regarding its price point. Additionally, there are very few reports of issues related to leakage, suggesting a reliable design for most users.
This summary was generated by AI based on customer reviews.
Easy installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter works well but is not cheap. Lasts longer than it is supposed to.
I would recommend this to a friend- Cons mentioned:Price
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's the only one you can use on the fridge so your stuck buying a $50 filter for it
I would recommend this to a friendBrand response from Samsung
Posted .Hello Scc2,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144499735.
-Noraina
- Cons mentioned:Price
It works good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pricey, but it does the job it is designed for. Don't think I'd buy a Samsung Fridge again though. Water dispenser has broken twice in a year. Glad I bought the extended plan!
I would recommend this to a friend It is a good filter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a goog filter, but it did not remove the signal that I need to change the filter
I would recommend this to a friendOfficial Samsung accessory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s best to go with an official accessory from the manufacturer.
I would recommend this to a friend- Pros mentioned:Water quality
Expensive but good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subtracted a star due to cost. Got the 2-pack on sale which helps. Water tastes great, and ice doesn't smell funny. We're on a well so need something. I'm cheap and only replace once a year, but we don't go through tons of water/ice.
I would recommend this to a friend Hard to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to attempt several times to get it installed properly. Very hard to get it to turn in slot as required
No, I would not recommend this to a friendexpensive but works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried numerous cheaper options but none worked as well as the one from Samsung as they were all very noisy.
I would recommend this to a friendLittle expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't use the water that much but the filter has to be replaced twice a year at $50 a piece.
No, I would not recommend this to a friendGood filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to install in my refrigerator and the customer service rep helped me find the correct model easily.
I would recommend this to a friend- Pros mentioned:Overall performance
Filter
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great filter so far, have not had any issues with it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Adrian,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We are happy to know that you are satisfied with our product. We will surely notate this feedback and continuously improve our products.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144350934
Thank you for choosing Samsung. Have a great day.
-Trisha-
Oem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing like original equipment. Works great however wish it could be cheaper
I would recommend this to a friend- Pros mentioned:Water quality
Water Tastes good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water tastes good but it does not filter or soften hard water.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Tekgurl,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144312305
^Ross
- Pros mentioned:Water quality
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a water filter. Not much more to say. The water is clean.
I would recommend this to a friendBrand response from Samsung
Posted .Hi BrianBRLA,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144318004
Thank you for choosing Samsung. Have a great day.
-Trisha-
Filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rep at store was very helpful and was easy to change from her tips
I would recommend this to a friendno option.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to purchase this every 6 months. Best buy is only store I can walk in and purchase.
I would recommend this to a friendPerfect filter but pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This water filter works well but is expensive. The water filter lasts Only for 6 months.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for taking time to give us feedback. ^Shifa
Sick Filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sick filter, no other filter compares sick!!!!!!!!!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Davidramo113, thank you for recommending our Samsung Water Filter. I am so glad you are loving it. We thank you for being such a great part of our Samsung family. ^Brad
- Cons mentioned:Price
Filter is ok but really to expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it were cheaper bc it's not worth the 50+$ it cost in my opinion
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kawika,
We appreciate you taking the time to leave us a review on the Samsung water filter. You made an excellent choice for your refrigerator, and we understand that the water filter is a bit pricy.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144312694
^Rainly
- Pros mentioned:Water quality
Best Price Around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had all kinds of problems with the knockoffs. This is the genuine article and Best Buy seems to have the best price around especially factoring the discount for Rewards members
I would recommend this to a friend