Customer Ratings & Reviews

Hello Nita,

Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. We are glad to know that you find it so easy to install and we appreciate your trust in our genuine Samsung water filter.

For your future reference, you may visit this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.

You can also watch the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144365462.

-Noraina

Hey, wazzadude, thanks for taking a moment from your busy day to tell us how easy it was to replace your Samsung water filter! ^Mae

Hello Sirthor,

Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.

when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk

For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


- Reference ticket number:1144305210

^Ross

Hi Drb1,

We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator water filter and we know how important water filters are especially if we need quality water for our daily water intake. We apologize for the inconvenience that you are having a hard time replacing the water filter. Don't worry we will surely notate your feedback about this matter.

I would like to help by providing this link to properly guide you on the water filter replacement:
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/

For other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/

You may also use this link for regular maintenance or your refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144297535

Thank you for choosing Samsung. Have a great day.

-Trisha-

Hi there,
I can answer this question for you. Samsung refrigerators are only tested with Samsung Branded parts. Meaning that our Samsung water filter is a perfect match and cannot harm your unit. Thank you for choosing Samsung. ^Brad

Hello Stebantot,

Thank you for reaching out and sharing your experience with your water filter. I understand you had an issue with the first water filter's life span and the water does not dispense properly. We do apologize for the inconvenience this has caused you. We are here to help.

To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ for the water dispenser issues to guide you. You can click "Water dispenses slowly" to get the right troubleshooting steps.

Another link you may find useful is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator. We recommend that you replace the water filter every six months.

I also recommend watching the video on this link https://www.youtube.com/watch?v=XR86_O-ZfFA on how to fix your refrigerator's water dispenser.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144228619.
-Noraina

Hi H2Ohappy,

We appreciate you taking the time to leave us a review on your Samsung water filter. We apologize for the inconvenience since you experience an unusual taste in your water dispenser.

To help you with this, I will provide a link that indicates a troubleshooting guide if the water from the dispenser tastes unusual.

Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.

If you have any questions and need further assistance, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for choosing Samsung, and have a great day!

Ticket number: 1144300821
^Rainly