Customer Ratings & Reviews

Hi Bunky,

We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We understand that our product doesn't seem to last very long, however, you won't regret the quality of water that will be produced. We recommend that you replace the water filter every six months for better quality water. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. We will surely notate your feedback about this matter for better products in the future.

I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/

You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/

If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144313625

Thank you for choosing Samsung. Have a great day.

-Trisha-

Hello AnnTx,

Thank you for reaching out.We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.

when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk

For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


- Reference ticket number: 1144305276

^Ross

Hello Marion43,

Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-CIN/EXP Refrigerator Water Filter


Just to give you an insight about our product.
WATER FILTERS
Provides you with the following benefits
High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
Removes up to 80% more contaminants than other leading compatible filters

Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health

For your concern here are some troubles shooting steps available about your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/

Incase you will be needing a new filter in the future you may purchase it using this link:
https://www.samsungparts.com/Default.aspx

For any other concern you may reach us via the following links.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for being a valued customer of Samsung.
Have a great day.

Reference Ticket Number:
1144496415

^^Ross

Hi LesB,

We appreciate you taking the time to leave us a review on the water filter. I understand that the water filter is a bit pricey, but you made an excellent choice for your refrigerator, and we are happy to know that it works properly.

If you have any questions and need further assistance, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for choosing Samsung, and have a great day!

Ticket number: 1144301164
^Rainly

Hello omvi,

Thank you for reaching out and sharing your feedback about your water filter. We are glad to hear that you found the item online for much less than the posted price. You made an excellent choice for your home and we are pleased to hear how happy you are.

For your future reference, you may visit this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.

Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144571911.

-Noraina

Hello,

We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.

You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.

You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.

Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144499683.

-Noraina

Hi Mellebelle,

Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.

A water filter works to remove some minerals and chemicals from the refrigerator's water. Over time, the filter can become clogged with these particles, leaving it unable to do its job. Consequently, the refrigerator's drinking water and ice may taste or smell bad because the filter was unable to remove any impurities.

For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


- Reference ticket number:1144318727

^Ross

Hi samy! Thanks so much for letting us know what you think. Samsung does recommend only using Samsung brand filters, as we cannot guarantee compatibility with other brand filters. ^Jecca

Hi LSQ1,

We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.

I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/

You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/

If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144317759

Thank you for choosing Samsung. Have a great day.

-Trisha-

Hi there,
I see you are having concerns with your filter. Our Samsung Water Filter will filter 300 gallons. Your refrigerator is on a scheduled timer to tell you every six months for a reminder. Thank you for choosing Samsung. ^Brad

Hi there George, I see you are having some difficulties installing your water filter in your Samsung Refrigerator. I understand how frustrating that can be and would like to provide you with a. helpful guide to make the experience easier for you. See link below:
https://www.samsung.com/us/support/answer/ANS00060149/
If you need any further assistance, feel free to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143898146. We appreciate you being a part of our Samsung family. ^Brad

We want you to enjoy using your unit at home, IrmaR. We've shared some information about the water filter.

Upon checking, depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. Please check this link for details.

Replace the water filter in your Samsung refrigerator/
https://www.samsung.com/us/support/answer/ANS00060149/

Should you ever need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number (1145446809) to help our team pull up your information.

Thank you for being a valued customer of Samsung. Have a great day.

^Camille

Thank you for your feedback! ^Ty

Hi Zeeshan,

Thank you for your honest feedback and we hope you are in good health. We completely see your point about the cost and the frequency of replacing the water filter.

We place a lot of investment in research and development to ensure that the devices for sanitation in your refrigerator are of excellent quality; hence, they are NSF (National Sanitation Foundation) certified.

The water filter light on your fridge operates on a timer and will turn on after 6 months. For models where the indicator is always lit, it will turn red after 6 months.

Please click on the link below for more information regarding the water filter and general steps to replace and reset the water filter light:

https://www.samsung.com/us/support/answer/ANS00060149/

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144213215

Leo