Customer Ratings & Reviews
- Model:
- HAF-CIN-2P/EXP
- SKU:
- 4958200
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention that this product provides excellent water quality and is remarkably easy to use and install. Users are generally satisfied with its overall performance and appreciate how well it fits and functions with compatible refrigerators. While the filter is highly regarded for its effectiveness, some customers have expressed concerns regarding its price point. Additionally, there are very few reports of issues related to leakage, suggesting a reliable design for most users.
This summary was generated by AI based on customer reviews.
Easy to load
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do wish it was cheaper because it doesn't last very long and there are only two people who live at this house. But it does put out a good clean taste.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kathy,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144541643.
-Noraina
Best Buy Very Slow Shipping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took over two weeks to get this water filter I won’t purchase online from Best Buy again
No, I would not recommend this to a friend- Cons mentioned:Price
Rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are too expensive and no matter how much you use them, the warning light will appear based on the time instead of filter quality. I am forced to buy these expensive ones because the cheap ones could potentially damage my refrigerator which was upwards of $2000. Samsung are just overcharging because they know they can get away with it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Zeeshan,
Thank you for your honest feedback and we hope you are in good health. We completely see your point about the cost and the frequency of replacing the water filter.
We place a lot of investment in research and development to ensure that the devices for sanitation in your refrigerator are of excellent quality; hence, they are NSF (National Sanitation Foundation) certified.
The water filter light on your fridge operates on a timer and will turn on after 6 months. For models where the indicator is always lit, it will turn red after 6 months.
Please click on the link below for more information regarding the water filter and general steps to replace and reset the water filter light:
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144213215
Leo
It’s not what I expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is ok. Particles are still in the water in my glass. I wasn’t expecting to see anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback! ^Ty
??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed. Tried to return this item because I accidentally ordered the wrong filter. When my son went to install it he realized it was the wrong filter. Was not used & put it back in the package it came in, sent it back and then you sent it back to me. $50 some down the drain & can't do anything with the filter. RIP OFF!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Not happy with this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the filter nears the end of its life, water comes out of the fridge slower and slower. Unfortunately, I have no choice of another product to use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello swimcoachpaige,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water coming out from your dispenser as it's becoming slower and slower. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ and click on "Water dispenses slowly" to guide you on the issue.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144229564.
-Noraina
- Pros mentioned:Overall performance
Pain to change.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works okay. Refrigerator tell you when to change it which is often. Need to turn off the house water and use a wrench to undo the filter. Understand reducing the water pressure by turning off the water but shouldn't need a wrench to get the filter out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there George, I see you are having some difficulties installing your water filter in your Samsung Refrigerator. I understand how frustrating that can be and would like to provide you with a. helpful guide to make the experience easier for you. See link below:
https://www.samsung.com/us/support/answer/ANS00060149/
If you need any further assistance, feel free to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143898146. We appreciate you being a part of our Samsung family. ^Brad
- Pros mentioned:Water quality
Great water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this water filter for Samsung side by side and water taste great.
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is happy to hear that this filter is giving you great tasting water. ^Lo
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced our water filter with this one from Best Buy and it's still reading red on the screen. Don't know what else we can do
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sheline,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144305480
^Ross
Ridiculously expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive just plain ridiculous. Must fill ul space to review. Expensive expensive
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Aaaaaa,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509797.
-Noraina
Good overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filter changed from what it was before. Looks like a replacement. This one doesn’t last as long as the old model.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Edith,
We appreciate you taking the time to leave us a review on your Samsung water filter. Thank you for giving us honest feedback about the life span of the water filter. I'm sorry to hear that the water filter you have, does not last longer than the old filter. We understand that this experience is not ideal.
I will provide you with a link to an article about water filters.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144367038
^Rainly
Funny taste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first replacement and now the water has a funny taste to it. Not sure why as the water prior to changing the filter tasted great!
I would recommend this to a friendBrand response from Samsung
Posted .Hi nettigal,
We appreciate you taking the time to leave us a review on your Samsung water filter. We apologize for the inconvenience since you experience an unusual taste in your water dispenser.
To help you with this, I will provide a link that indicates a troubleshooting guide if the water from the dispenser tastes unusual.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001875/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144300847
^Rainly
- Cons mentioned:Price
Does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job but it’s hard to remove from the refrigerator and it cost too much
I would recommend this to a friend Badly Designed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bad design does not allow easy insertion and removal of the product,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TechIeTraveller,
Thank you for sharing your experience with us and your satisfaction is our topmost priority. We apologize for the inconvenience that you are having a hard time replacing the water filter. Don't worry we will surely notate your feedback about this matter.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144351283
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Price
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this filter about a Month ago and already it is saying that o need to replace the filter. That has never happened before, and these filters are not cheap. Very dissatisfied and disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy using your unit at home, IrmaR. We've shared some information about the water filter.
Upon checking, depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. Please check this link for details.
Replace the water filter in your Samsung refrigerator/
https://www.samsung.com/us/support/answer/ANS00060149/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145446809) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Hard to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was kind of hard for me to install this on my fridge and made a big water mess athat first. But after it was in no issues with it.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JessicaM,
Thank you for bringing this to our attention. We understand how inconvenient it is to experience difficulty installing the water filter in your fridge and if there was a big water mess. We're glad to know that when you inserted it, there was no issue.
For future reference, attached is a helpful link on how to replace the water filter on your Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00060149/
I've also included a video link for additional information about replacing and installing a water filter, which you may check anytime.
https://www.youtube.com/watch?v=92XhvOq0Dig
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144223121
-Angelica
Sticker shocked!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive! I don’t taste much of a difference compared to the water out of the kitchen faucet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the feedback, Kimber! Samsung values the opinions of all our customers. ^Jecca
- Pros mentioned:Water quality
Duplicate item received
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item received had different appearance than pictured. Also water coming out of the filter tasted really bad. I had to visit BestBuy store and explain the issue and after several minutes of discussion they decided to give me another one from store which was orginal and tasted just fine. I do not receommend to buy online
No, I would not recommend this to a friend - Pros mentioned:Water quality
Great filters
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this filters’ price, now my family enjoy the fresh water
I would recommend this to a friend Dunno
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need to check your refrigerator before buying this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Humberto.
Thank you for your review.
We would love the opportunity to speak with you about this concern about your water filter to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144960444) to help our team pull up your information.
Have a great day.
^Camille