Customer Ratings & Reviews
- Model:
- HAF-CIN-2P/EXP
- SKU:
- 4958200
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention that this product provides excellent water quality and is remarkably easy to use and install. Users are generally satisfied with its overall performance and appreciate how well it fits and functions with compatible refrigerators. While the filter is highly regarded for its effectiveness, some customers have expressed concerns regarding its price point. Additionally, there are very few reports of issues related to leakage, suggesting a reliable design for most users.
This summary was generated by AI based on customer reviews.
Filter is defective, sometimes not work at all.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes filter just stops working and I get no water. When that happens, and this is quite often, I have to take the filter completely out, and then re-insert it into the refrigerator. Now, if you had an idea how difficult it is to just insert the filter into the refrigerator, you will understand why I have an issue with this.
No, I would not recommend this to a friendMust be replaced every six months or the refriger.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me forever to get the part I called three times.
No, I would not recommend this to a friendEasy to install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to say if the filter is working well or not.....Having a new water system put in.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Bill,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144305443
^Ross
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wished the filter lasted longer...goes out every 3 months...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks, Natedogggg, for sharing your opinion. Samsung values your input and thoughts on our products. ^Jecca
water filter for Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine. But its price is higher than Amazon.
I would recommend this to a friendWater filter was necessary.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe the filter is to expensive for the value.
I would recommend this to a friendNo noticeable change
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not notice a change in the taste of the water. I only use it for ice cubes.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JorgeG,
We appreciate you taking the time to leave us a review on the water filter. You made an excellent choice for your refrigerator, and we are pleased to hear how happy you are!
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144281544
^Rainly
Check for the right filter model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you purchase the right filter model for your refrigerator. I bought this confusing the QIN and CIN models. Had to return it.
I would recommend this to a friendfilter only last 6 months at most
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.adds approximately $100 per year to cost of the refrigerator. looking for a generic replacement
No, I would not recommend this to a friendSeems easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised to find this item at Menards for $20.00 less than Best Buy.
I would recommend this to a friendNeeded for water filtration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Required by Samsung every 6 months. Too expensive.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello 314n1,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509752.
-Noraina
OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not crazy about these, have to change them every 3 months, no bueno
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, rsjazz, thanks for bringing this to our attention. Your opinion matters to us! Your feedback helps to improve the Samsung experience for everyone! ^Mae
Buy it all the time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a lil expensive, but I still need it for My fridge’s water dispenser.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Laurav,
We appreciate you taking the time to leave us a review on your Samsung water filter. We understand that the water filter is a bit pricey.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144348612
^Rainly
Just something that you need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is something that you have to get periodically with this model of refrigerator to keep your water dispenser working ok.
I would recommend this to a friendValue pack
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy the two-pack all the time for my Samsung refrigerator. It's a fantastic price, and it's cheaper than buying separately. This is a value buy.
I would recommend this to a friendFilter does not fit our refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though Samsung kept the same Model HAF-CIN/EXP and Replacement Cartridge:DA29-000020B but they changed the design. It does fit refrigerators built before 2017. Be careful to get the right cartridge. Best Buy only had the newer design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello mjm14031,
Thank you for reaching out and sharing your feedback about the replacement water filter in your Samsung refrigerator. I understand you're having an issue with the replacement water filter as it doesn't fit in your refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue.
I am also sharing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144493254.
-Noraina
Don't get the generic brand for a Samsung fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We tried the generic version of this filter and it only had 1 "O" ring to seal it so it leaked a lot! Get the Samsung filter for the Samsung fridge!
I would recommend this to a friendToo confusing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer creates confusing changes required to Copy-Print or other process. I had good luck making a copy, but when I needed to print from my computer, I get no info on how proceed. WIRELESS comes with a downside because if I had a printing connection, it would print.
No, I would not recommend this to a friendGreat Product - When you get what you ordered.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. Not the product, but rather Best Buy and their handling of my order. I ordered a water filter for my Samsung refrigerator. I received a Logitech Ergo Mouse. I had to contact customer service and return the mouse to the store. This is not the first time Best Buy has delivered the wrong item - or delivered an item to the wrong place. So very disappointed with BestBuy
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
The experience is different from what we expect from our customers. To better assist you with this, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your questions or transfer you to your local store to answer your concerns.
Have a great day!
Chrystel
GENUINE Samsung part - problem free!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance makers probably make a fortune on these filters. If you pondering your first replacement filter purchase, STAY AWAY FOM THE CHEAP OEM FILTERS. They can be more trouble than they are worth, and the next time you purchase the same item you could have different results.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with us. We enjoy hearing from our satisfied customers. ^Lo