Customer Ratings & Reviews
- Model:
- HAF-CIN-2P/EXP
- SKU:
- 4958200
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the product for its excellent water quality, ease of use, and strong overall performance. They also value its straightforward installation, good fit, and perfect compatibility with select refrigerators. While some customers find the product to be overpriced, issues such as leakage are not commonly reported.
This summary was generated by AI based on customer reviews.
Samsung has a very poor customer support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor to horrible customer support provided by Samsung parent company for their products.
No, I would not recommend this to a friendIt is what it is
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have this refridgerator that takes this model number filter, then this is the filter to get
I would recommend this to a friendPoor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in February and it isn't working 2 months later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mythreeks4life,
I see that you are experiencing some issues with your Samsung Refrigerator. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143230262. We thank you for being a part of our Samsung family. ^Brad
Good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just as well as the brand and substantially cheaper
I would recommend this to a friendNeeded it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this now we have to replace it again which is annoying cause i just replaced it.
I would recommend this to a friendBrand response from Samsung
Posted .I'm glad you found what you needed Joshua! Hard water may affect the longevity of your Samsung water filter, so remember to check the water in your home. This link: https://bit.ly/2Nirk9s will give you tips on how to install your new filter and how often to change it. Thanks for being a part of our family. ^Mae
Could last longer...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my refrigerator. They work fine but could last longer.
I would recommend this to a friendGood filter but not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good filter but not the best. I have no complaint but not sure if it is worth money.
I would recommend this to a friendBrand response from Samsung
Posted .Good clean quality drinking water is what we strive to provide, coolmiku! Thanks for your honest review. It's a privilege to have it! ^Mae
Come on now
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t realize this was on auto subscription. My fault. A warning email would have been nice before charging me for it though. Especially because we moved and it was delivered to our old house
No, I would not recommend this to a frienddoesn't fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 Samsung filters recently and neither one will fit into the housing. Read on the Internet that Samsung changed the configuration and the filters don't fit older refrigerators. I bought mine in 2012. That's not old to me.Home Depot refunded my money but Best Buy store manager refused to. I had to go to corporate to get a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi tweetie,
Thank you for giving us your feedback about the water filter you purchased. I'm sorry to hear that the water filter you have doesn't fit on your refrigerator. We apologize for the inconvenience it may cause you, and I know how important the water filter is in our daily needs.
I will provide you with a link that indicates the compatible water filter that can fit on your refrigerator. There are also Troubleshooting guides to install it.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144241466
^Rainly
Filter doesn't work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This filter doesn't work inside my fridge and I tried all I could to make it work but it all wasted efforts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kemmy, ensuring your water filter is installed correctly is essential. Let us help you with this.
Below is a link to help you replace the water filter on your fridge. Please choose "Replace water filter" after kindly follow the steps under "HAF-CIN and HAF-QIN filter types" and watch the video included.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147243451) to help our team pull up your information.
Have a great day.
^Camille
Not what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a water filter for my Samsung refrigerator that I bought at Best Buy. This is the only Samsung filter they have available at the store. I assumed it was compatible but apparently I bought 1 of 3 Samsung refrigerators that need a "special" filter. What are the odds! I had to return the filter and purchase the one compatible with my refrigerator online.
No, I would not recommend this to a friendgood replacement filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good replacement filter but it is not giving 5000 gal water as it is saying.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your experience with us. We appreciate you being a Samsung customer. ^Lo
Not an impressive fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filter itself is fine but the overall refrigerator is not something I'd ever buy again. My ice maker went out in less than 6 months and the parts as labor took over 3 weeks to fix but I negotiated a new unit however the ice maker cannot get the ice in the cup no matter how close the cup is - it's all over the floor and it's horrible.
No, I would not recommend this to a friendSamsung water filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung water filter at Best Buy, a little expensive but, always in stock.
I would recommend this to a friendDoesn't seem to last very long.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These filters don't seem to last very long in my refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback! ^Ty
Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasts 5 months, not the 6 advertised. A little tricky to install.
I would recommend this to a friendExpensive water filter for 3 mos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Four times a year at $50. Ea Is a pretty expensive filter for an expensive refrigerator
I would recommend this to a friendBrand response from Samsung
Posted .Hello Ed20,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144509980.
-Noraina
Filter was opened!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was opened out of the plastic. I thought about returning but couldn’t find my receipt. Went ahead and put it in my refrigerator today, hopefully we don’t get sick!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your Samsung water filter when you opened it.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Great item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last long time Price would be less expensive But its worth it
I would recommend this to a friendSamsung brand is unreliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is a very unreliable brand. Their support is horrible. I will not buy any more of their products. I think I will even switch to the iPhone so I would not deal with Samsung anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ahmed,
Thank you for your review.
We would love the opportunity to speak with you about this concern to your water to determine how we can best assist you with this.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144960550) when you message us to help our team pull up your information.
Have a great day.
^Charles