Customer Ratings & Reviews
- Model:
- HAF-CIN-2P/EXP
- SKU:
- 4958200
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the product for its excellent water quality, ease of use, and strong overall performance. They also value its straightforward installation, good fit, and perfect compatibility with select refrigerators. While some customers find the product to be overpriced, issues such as leakage are not commonly reported.
This summary was generated by AI based on customer reviews.
Smelly water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked it up but my water smells coming from the filter. So we drink from the tap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Andrea,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the smell of the water coming out from the filter. We do apologize for the inconvenience this has caused you. We would like to help you through this.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ and click on "Water from the dispenser is warm or tastes bad" to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144236508.
-Noraina
The water filter didnt work in our ref.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im not sure if it is our water system or our ref's indicator is not working.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Works!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a filter, for a frig!!!! Works as it should!!!!!
I would recommend this to a friendBrand response from MsSamsung
Posted .Hi Gtr2505,
Glad you're happy with your filter and assume from your comments that the 1-star rating should actually have been 5!
Best Wishes,
Ms. Samsung
frig filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over the phone order, the store person specified this expensive filter for our specific frig., however the frig needed an external fitting for the filter to go into? The frig it's self has none? We were not told about this until after the delivery. It was easy to get a refund but there is no filter on our ice maker to date.
No, I would not recommend this to a friendSamsung - Water Filters For Select Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - Water Filters For Select Samsung - easy to install but a bit $$$ -
I would recommend this to a friendUse or damaged filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I bought a used one or one that was returned. After draining the water after installing , my refrigerator new filter light didn’t turn off. So I ordered another one from a different store and it worked fine.
No, I would not recommend this to a friendNot Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t seem to be filtering to water. Water tastes awful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Donna,
Thank you for reaching out and sharing your feedback about the water filter on your Samsung refrigerator. I understand you're having an issue with your water filter that doesn't filter and the water tastes awful. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ to guide you on the issue. Just click on "Water from the dispenser is warm or tastes bad" for the right troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144263113.
-Noraina
Water Filter for Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not meet our expectation and it was recommended to us by your associate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .OlufemiO, sharing your observation about your water filter matters. We want to speak to you directly and get more information about your washer for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147199238) to help our team pull up your information.
Have a great day.
^Camille
Installed yet warning light continues to display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed the filter and the warning light still displays. Frustrated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Hive,
We appreciate you giving us your honest feedback about the Samsung water filter. We apologize for the inconvenience since the warning light of the water filter is not turning off after installing a new water filter.
I will provide you with a link that indicates the steps to reset the water filter light.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144297003
^Rainly
Filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the filter I like, will not recommend to others
No, I would not recommend this to a friendNeeded
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.6 gallons of water needed to run through the filter before using????
No, I would not recommend this to a friendFilter is fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Filter is fine, I guess. The Samsung fridge is not.
No, I would not recommend this to a friendExpensive and defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed and spent a loooong time standing at the fridge trying to run the recommended amount of water through it. After 2 days, water started tasting like dirt. Took filter out to see if something was wrong, and apparently, it can not be re-installed. So $50 for pretty much nothing.
No, I would not recommend this to a friendLasted 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive and flow became a trickle within 2 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Terry,
Thank you for letting us know about the water filter. We understand that the water filter is a bit pricy.
I will provide you with a link that indicates related concerns about water filters.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144323967
^Rainly
Tiny leak made a mess
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I was unlucky but this filter had a very tiny leak that I did not notice when installing it, but the next morning I found a mess of water in the lower part of the refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MiguelF, I see you are having issues installing your water filter in your Samsung Refrigerator. I understand how frustrating that can be and would like to offer a helpful guide to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
If you need any additional guidance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143898045. We thank you for being a part of our Samsung family. ^Brad
Waste of Money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not work. Water could not flow out. It was useless to me and as I have already used it, I could not return it to the store I purchased it. This was like throwing $53.61 in the trash. worst money ever spent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GoodCustomer,
We appreciate you taking the time to leave us a review on your Samsung water filter. We apologize for the inconvenience since the water filter didn't work on your refrigerator, and you need to pay $53.61 for a filter that is not working. We understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates an article about water filters.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
Also, you can check this link: https://www.samsung.com/us/support/troubleshooting/TSG01109722/.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144369831
^Rainly
Samsung Refrigerator Walter Filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The day after I installed the new water filtering my Samsung refrigerator, the water dispenser in the refrigerator stopped working. The ice maker stopped the next day. This is the first time I have ever had a problem after inserting a water filter
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Satch,
Thank you for reaching out and sharing your feedback. I understand you're having issues with your refrigerator as your water dispenser and ice maker stopped working after you installed the water filter. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ to guide you on the issue. Just click on "Water does not dispense at all" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ if your ice maker is not working. Just click on the issue you're experiencing with your ice maker.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144515447.
-Noraina
Brand response from MsSamsung
Posted .Hello Satch, we understand your frustration with this water filter. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Toll-free calling: 1-800-SAMSUNG
2. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Michelle
Best Buy is a joke-doesn’t even fit
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My app suggested this for our new fridge. Went to install today and it’s not even close to the right model. What a joke. $50 in the toilet. Bought in November so no chance at returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about the water filter that you purchased. I understand you're having an issue with the replacement water filter as it doesn't fit in your refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue.
I am also sharing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144517561.
-Noraina
Expensive and doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This filter was expensive but would have been worth it if it had worked. Literally, as soon as we put it in the red filter light went on. The original filter lasted a month or so (which still isn't very long) but the new one isn't working at all.
No, I would not recommend this to a friendPoor Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you heated he water out from the refrigerator filtered by the filter to boiled water and pour the boiled water into a glass cup. You will find many obstacles in the water although if you don't boil the water you can't see those obstacles.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Peter,
We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator water filter and we know how important water filters are especially if we need quality water for our daily water intake. We apologize for the inconvenience that you are having with the water dispenser having particles on the water. Don't worry we will surely notate your feedback about this matter.
I would like to help by providing this link to properly guide you on the water filter replacement:
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For other troubleshooting guides you might want to check this link related to the water dispenser issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may also use this link for regular maintenance of your refrigerator to avoid future particles on your water :
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144300785
Thank you for choosing Samsung. Have a great day.
-Trisha-