Customer Ratings & Reviews

Hi Mimi,

We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator water filter and we know how important water filters are especially if we need quality water for our daily water intake. We apologize for the inconvenience that there's a smell in the water. Don't worry we will surely notate your feedback about this matter.

If the refrigerator isn't new and the ice or water just started to taste or smell bad, replacing a water filter is the best solution for this.
You may refer to this article: Water tastes bad.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/

Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/

For other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/

You may also use this link for regular maintenance or your refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144305878

Thank you for choosing Samsung. Have a great day.

-Trisha-

Hi Mellie,

Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the filter light is still on. We also understand that sometimes it's uncomfortable to see something unusual about our appliances, especially if they are on even if we install them properly.

I highly recommend visiting these links for basic troubleshooting steps:
Replace your water filter in your Samsung refrigerator: (Under Reset the water filter light)
https://www.samsung.com/us/support/answer/ANS00060149/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144238518

Thank you for choosing Samsung. Have a great day.

-Trisha-

Hi. Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.

Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

Reference Number: 1144784846

Have a great day.

Melardo

Hello,

Thank you for reaching out and sharing your feedback. I understand you're having issues with your refrigerator as the water dispenser does not dispense water and there is a water leak all over after installing the water filter. We do apologize for the inconvenience this has caused you. We are here to help.

To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ to guide you on the issue. Just click on "Water does not dispense at all" for the troubleshooting steps.

You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ to guide you if there's a water leak in your Samsung refrigerator. Just click on "Leaks from the dispenser, under the drawers, under the fridge, or other areas" for the troubleshooting steps.

Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144513745.

-Noraina

Hello! Thank you for sharing this. I do have this link (https://bit.ly/39ekRKa) that may be useful to you. It has information on what to do if the filter does not fit properly in your refrigerator. ^Jecca

Hello bestbuy,

Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk


For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


- Reference ticket number:1144305410

^Ross

Hi KenS! It's possible you have the wrong filter for your refrigerator as we have a few different types. I recommend checking SamsungParts.com to make sure you've got the right filter for your model. ^Jecca

Hi EMac,

We appreciate you taking the time to leave us a review on the water filter. We apologize for the inconvenience since the water tastes horrible even you have already followed the instructions to install the water filter.

I will provide you with a link that indicates the steps to replace the water filter.

Here's the link: https://www.samsung.com/us/support/answer/ANS00060149/.

For further assistance, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for choosing Samsung, and have a great day!

Ticket number: 1144276073

^Rainly

Hello dgdg,

We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.

You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.

You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.

Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144493806.

-Noraina

Hi MamaBearT,

Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the water filter. We will surely notate this matter to improve our product in the future.

I highly recommend visiting these links for basic troubleshooting steps:
Guide for replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/

Water dispenser issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/

Connect and install the waterline:
https://www.samsung.com/us/support/answer/ANS00063062/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144262922

Thank you for choosing Samsung. Have a great day.

-Trisha-

Hi large,

Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the water filter light coming on the refrigerator saying change filter. We also understand that sometimes it's uncomfortable to see something unusual about our appliances, especially if they are on even if we install them properly.

I highly recommend visiting these links for basic troubleshooting steps:
Replace your water filter in your Samsung refrigerator: (Under Reset the water filter light)
https://www.samsung.com/us/support/answer/ANS00060149/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144239057

Thank you for choosing Samsung. Have a great day.

-Trisha-

Hi Cherry,

Thank you for letting us know about your refrigerator. We apologize for the inconvenience since the cartridge light of your water filter is not turning off.

I will provide you with a link that indicates the steps to reset the water filter light.

Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.

If you have any questions and need further assistance, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864

Thank you for choosing Samsung, and have a great day!

Ticket number: 1144323900

^Rainly

Hello kasperapd,

Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water filter as it failed after a month of use. We do apologize for the inconvenience this has caused you. We are here to help.

Please be advised that it is recommended to replace the water filter every 6 months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter.

To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ for the water dispenser issues.

You can also watch the video on this link https://www.youtube.com/watch?v=XR86_O-ZfFA on how to fix your refrigerator's water dispenser.

Another link you can check is this https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144282071.
-Noraina

I'm sorry to hear about your experience, kasperapd. The HAF-CIN Water Filter is designed to last about 6 months in homes with average water consumption of approximately 300 gallons. If you use more than that, or if your water supply has a high concentration of mineral deposits and impurities, it may need to be replaced sooner. A licensed plumber may be able to evaluate your water supply and recommend an alternative, such as a whole-house filtration system. It isn't necessary to have a filter installed in your refrigerator if you do decide to install an external system instead. Hope this helps! Ms. Samsung

Hi iPhonelover90,

Thank you for giving us your feedback about the water filter you purchased. I'm sorry to hear that the water filter you have doesn't fit on your refrigerator. We apologize for the inconvenience it may cause you, and I know how important the water filter is in our daily needs.

I will provide you with a link that indicates the compatible water filter that can fit on your refrigerator. There are also Troubleshooting guides to install it.

Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.

For further assistance, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for choosing Samsung, and have a great day!

Ticket number: 1144241360

^Rainly