Customer Ratings & Reviews
- Model:
- HAF-CIN-2P/EXP
- SKU:
- 4958200
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention that this product provides excellent water quality and is remarkably easy to use and install. Users are generally satisfied with its overall performance and appreciate how well it fits and functions with compatible refrigerators. While the filter is highly regarded for its effectiveness, some customers have expressed concerns regarding its price point. Additionally, there are very few reports of issues related to leakage, suggesting a reliable design for most users.
This summary was generated by AI based on customer reviews.
Very expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed it and it did not work. Tried to return it but store would not take it back because it was opened and it was the right one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Also, I will be sharing with you a link on how to install your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Reference Ticket Number: 1144789035
^Camille
didn't fit my Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not blaming BB for the wrong filter. According to Samsung's website, it should have fit my fridge, but there was no way to install it as it was meant for a model that had more bells and whistles to it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello rhazhan,
Thank you for reaching out and sharing your feedback about the replacement water filter in your Samsung refrigerator. I understand you're having an issue with the replacement water filter as it doesn't fit in your refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue.
I am also sharing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144493298.
-Noraina
Wrong size
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong size filter. Had to return it for the square bottom style.
I would recommend this to a friendSamsung water filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible taste worse than tap. My refrigerator came with mineral water filter that worked great for 3 months got this fresh water from best buy the sales guy assured it would be very similar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jose,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the water tasting bad from the refrigerator water dispenser. We will surely notate this matter to improve our product in the future.
I highly recommend visiting these links for basic troubleshooting steps:
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Guide to properly replace the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144238684
Thank you for choosing Samsung. Have a great day.
-Trisha-
its good, but refill light won't turn off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung issue completely. I've tried holding down on the alarm, but still wont turn off even after I've installed the new filter. Will now need to call Samsung's customer service hotline.
No, I would not recommend this to a friendWater Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water tasted bad so had to replace filter with new one.
No, I would not recommend this to a friendMisinformed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not fit my refrigerator eventhough its what's customer service said was the correct style
I would recommend this to a friendBrand response from Samsung
Posted .Hello Lewis,
Thank you for reaching out and sharing your feedback about the replacement water filter in your Samsung refrigerator. I understand you're having an issue with the replacement water filter as it doesn't fit in your refrigerator and you were informed that it's the right one. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ to guide you on the issue.
I am also sharing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144493321.
-Noraina
Unhappy ☹️
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used the item returned it because refrigerator didn’t fit through my door and I never got my money back
No, I would not recommend this to a friendFilter DID NOT FIT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit, it was sold ?? to fit all Samsung Rfers, did not fit ours
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WillyA,
We appreciate you sharing with us your water filter usage experience. Let us give you some information on correctly choosing a water filter for your refrigerator.
Depending on the fridge's model number, there will be an appropriate water filter model for them for a perfect fit.
Please see the link for the list of fridge models compatible with the water filter you just bought.
Specs/ Fits Models
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-cin-refrigerator-water-filter-haf-cin-exp/#specs
You can contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about replacing the filter since it does not fit the fridge you have.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145415590) to help our team pull up your information when you message us.
Have a great day.
^Charles
fridge filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an original Samsung filter yet it still slows down the water dispenser. It is a Samsung issue. I do not use a filter now at all!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MrCoachK,
Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144305012
^Ross
Fridge water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Always available for our Samsung refrigerator.
I would recommend this to a friendBrand response from Samsung
Posted .Hello CharlesL,
We appreciate you taking the time to leave us a review on your Samsung water filter. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you for being a Samsung customer!
-Angelica
Works Great But Overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy these because the off brands have some reviews about leaking. These work every single time without leaks!
I would recommend this to a friendBrand response from Samsung
Posted .We're glad to hear the water filters have all worked so well for you, Alli! ^Jecca
Not a good filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The filter did not work correctly water came out really slow and stopped in between where I had to take it out and re- install it to make it work.
No, I would not recommend this to a friendDoesn't fit my model.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't fit my model but it is suppose to fit it. I wouldn't recommend this filter or Samsung Refrigerators. My next appliance will be Kenmore from Sears.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KCB2517,
Thank you for reaching out. We appreciate you letting us know that the water filter you bought didn't fit your Samsung refrigerator. We understand how inconvenient it is for you. We're here to help.
Attached is a link to the guide containing information about a replacement filter that doesn't fit in your refrigerator.
samsung.com/us/support/troubleshooting/TSG01109722/
For the list of supported models of this water filter, you may refer to the link below and go to the See All Specs section.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-cin-refrigerator-water-filter-haf-cin-exp/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144241870
-Angelica
Subscription was cancelled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haf cancelled this subscription over a year ago!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Water doesn't taste better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected the new water filter to taste better - it doesn't & I expected the indicator light to go out once the new filter was in place - it hasn't!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Staker,
We appreciate you giving us your honest feedback about the Samsung water filter. We apologize for the inconvenience since the water filter indicator didn't go out.
I will provide you with a link that indicates the steps to reset the indicator light.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144297103
^Rainly
- Cons mentioned:Price
water filters
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.item is overpriced. available from AMZ FOR HALF of this amount
No, I would not recommend this to a friend Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was cheaper on Amazon.I will like you to compare price on future sales prior to charging me .
I would recommend this to a friendNot same
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as replacement to original. The water flows in a funny way. Halting effect. How/where can I get An original ??
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Leon,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We apologize for the inconvenience of having a hard time looking where to purchase the water filter. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
I suggest clicking this link for a water filter replacement:
https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER
Proper guide in replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144403106
Thank you for choosing Samsung. Have a great day.
-Trisha-
.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work right for our fridge ended up replaced it and bought one at Loews
I would recommend this to a friendBrand response from Samsung
Posted .Hi Oven.
We apologize that your experience with the Samsung water filter was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144784875
Thank you for being a valued customer of Samsung. Have a great day.
^Camille