Customer Ratings & Reviews

Hi kenv,

Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung refrigerators. We apologize for the inconvenience about the refrigerator leaks and the water has a bad taste.

I highly recommend clicking this link for basic troubleshooting steps:
Leaks from Samsung refrigerator link:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter

How to properly replace the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/

Water tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144172402

Thank you for choosing Samsung. Have a great day.

-Trisha-

Hello EmAnne,

Thank you for reaching out. We appreciate you letting us know that you had to disconnect the water line before installing the water filter. We apologize if it caused a mess. We're here to help.

Attached is a link to the guide that you may check, which can help you replace and install a water filter for future reference.
https://www.samsung.com/us/support/answer/ANS00060149/

You may also refer to the video link below for additional information about replacing a water filter.
YT: https://www.youtube.com/watch?v=92XhvOq0Dig

For other concerns, do not hesitate to reach out via our Support Channels below:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Thank you, and stay safe!

Your Reference Ticket Number:

-Angelica

Dear Valued BestBuy Client,

To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

Thank you, and stay safe!

^Chrystel

Hello,

Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with your fridge as it's still not working even after changing the water filter. We do apologize for the inconvenience this has caused you. We are here to help.

To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to properly install or replace the water filter in your Samsung refrigerator.

I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE to guide you on how to replace the water filter.

Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144570971.

-Noraina

Hi Frigidairemicrowave,

We appreciate you taking the time to leave us a review on your Samsung water filter. We are happy to hear that the water filter works well on your refrigerator, and we understand that the water filter is a bit pricey.

If you have any questions and need further assistance, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for choosing Samsung, and have a great day!

Ticket number: 1144348394
^Rainly

Hi Mimi,

We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator water filter and we know how important water filters are especially if we need quality water for our daily water intake. We apologize for the inconvenience that there's a smell in the water. Don't worry we will surely notate your feedback about this matter.

If the refrigerator isn't new and the ice or water just started to taste or smell bad, replacing a water filter is the best solution for this.
You may refer to this article: Water tastes bad.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/

Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/

For other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/

You may also use this link for regular maintenance or your refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144305878

Thank you for choosing Samsung. Have a great day.

-Trisha-

Hi Mellie,

Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the filter light is still on. We also understand that sometimes it's uncomfortable to see something unusual about our appliances, especially if they are on even if we install them properly.

I highly recommend visiting these links for basic troubleshooting steps:
Replace your water filter in your Samsung refrigerator: (Under Reset the water filter light)
https://www.samsung.com/us/support/answer/ANS00060149/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144238518

Thank you for choosing Samsung. Have a great day.

-Trisha-

Hi. Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.

Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

Reference Number: 1144784846

Have a great day.

Melardo

Hello,

Thank you for reaching out and sharing your feedback. I understand you're having issues with your refrigerator as the water dispenser does not dispense water and there is a water leak all over after installing the water filter. We do apologize for the inconvenience this has caused you. We are here to help.

To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ to guide you on the issue. Just click on "Water does not dispense at all" for the troubleshooting steps.

You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ to guide you if there's a water leak in your Samsung refrigerator. Just click on "Leaks from the dispenser, under the drawers, under the fridge, or other areas" for the troubleshooting steps.

Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144513745.

-Noraina

Hello bestbuy,

Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
About the water filter in your Samsung Refrigerator.
Replacing the water filter in your fridge helps keep your water tasting fresh and helps to prevent odors. Your Family Hub panel will notify you when it’s time to change it, which is about every 6 months. First make sure you purchase a genuine Samsung filter made specifically for your fridge model. You can find replacements on Samsung.com. When you’re ready to replace it, turn off the water line to the fridge, drain the waterline by running the dispenser, and then turn the old filter counterclockwise to pull it out. After you insert the new filter, turn it clockwise to lock it in place, and then turn your water valve back on. All that’s left is to run the water for a few minutes to flush it and reset the replace filter alert on your fridge.
https://www.youtube.com/watch?v=jqKv2qwO_hk


For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


- Reference ticket number:1144305410

^Ross

Hello! Thank you for sharing this. I do have this link (https://bit.ly/39ekRKa) that may be useful to you. It has information on what to do if the filter does not fit properly in your refrigerator. ^Jecca

Hi KenS! It's possible you have the wrong filter for your refrigerator as we have a few different types. I recommend checking SamsungParts.com to make sure you've got the right filter for your model. ^Jecca

Hi EMac,

We appreciate you taking the time to leave us a review on the water filter. We apologize for the inconvenience since the water tastes horrible even you have already followed the instructions to install the water filter.

I will provide you with a link that indicates the steps to replace the water filter.

Here's the link: https://www.samsung.com/us/support/answer/ANS00060149/.

For further assistance, you may contact us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Thank you for choosing Samsung, and have a great day!

Ticket number: 1144276073

^Rainly

Hello dgdg,

We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.

You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.

You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.

Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number is 1144493806.

-Noraina

Hi MamaBearT,

Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the water filter. We will surely notate this matter to improve our product in the future.

I highly recommend visiting these links for basic troubleshooting steps:
Guide for replacing the water filter:
https://www.samsung.com/us/support/answer/ANS00060149/

Water dispenser issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/

Connect and install the waterline:
https://www.samsung.com/us/support/answer/ANS00063062/

You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/

If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/

If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Reference Ticket number: 1144262922

Thank you for choosing Samsung. Have a great day.

-Trisha-