Customer Ratings & Reviews
- Model:
- HAF-CIN-2P/EXP
- SKU:
- 4958200
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers frequently mention that this product provides excellent water quality and is remarkably easy to use and install. Users are generally satisfied with its overall performance and appreciate how well it fits and functions with compatible refrigerators. While the filter is highly regarded for its effectiveness, some customers have expressed concerns regarding its price point. Additionally, there are very few reports of issues related to leakage, suggesting a reliable design for most users.
This summary was generated by AI based on customer reviews.
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had filter for a few weeks and light came on refrigerator saying change filter
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi large,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the water filter light coming on the refrigerator saying change filter. We also understand that sometimes it's uncomfortable to see something unusual about our appliances, especially if they are on even if we install them properly.
I highly recommend visiting these links for basic troubleshooting steps:
Replace your water filter in your Samsung refrigerator: (Under Reset the water filter light)
https://www.samsung.com/us/support/answer/ANS00060149/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144239057
Thank you for choosing Samsung. Have a great day.
-Trisha-
Horrid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get the replace cartridge light to go off! Extremely frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cherry,
Thank you for letting us know about your refrigerator. We apologize for the inconvenience since the cartridge light of your water filter is not turning off.
I will provide you with a link that indicates the steps to reset the water filter light.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144323900
^Rainly
Failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Darn filter exploded and leaked water all over the place
No, I would not recommend this to a friendExpensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First filter failed in a month. Had to go back and purchase a second filter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello kasperapd,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water filter as it failed after a month of use. We do apologize for the inconvenience this has caused you. We are here to help.
Please be advised that it is recommended to replace the water filter every 6 months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ for the water dispenser issues.
You can also watch the video on this link https://www.youtube.com/watch?v=XR86_O-ZfFA on how to fix your refrigerator's water dispenser.
Another link you can check is this https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144282071.
-Noraina
Brand response from MsSamsung
Posted .I'm sorry to hear about your experience, kasperapd. The HAF-CIN Water Filter is designed to last about 6 months in homes with average water consumption of approximately 300 gallons. If you use more than that, or if your water supply has a high concentration of mineral deposits and impurities, it may need to be replaced sooner. A licensed plumber may be able to evaluate your water supply and recommend an alternative, such as a whole-house filtration system. It isn't necessary to have a filter installed in your refrigerator if you do decide to install an external system instead. Hope this helps! Ms. Samsung
Doesn't fit my fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though it claims to fit my fridge, it does not!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi iPhonelover90,
Thank you for giving us your feedback about the water filter you purchased. I'm sorry to hear that the water filter you have doesn't fit on your refrigerator. We apologize for the inconvenience it may cause you, and I know how important the water filter is in our daily needs.
I will provide you with a link that indicates the compatible water filter that can fit on your refrigerator. There are also Troubleshooting guides to install it.
Here's a link: https://www.samsung.com/us/support/answer/ANS00060149/.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144241360
^Rainly
did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed the product and it didn't work properly
No, I would not recommend this to a friendFiltro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent condition for my refrigerator Samsung good
I would recommend this to a friendHard to find
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for the quality of water that we get.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Koda,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will take note of your feedback as this helps us improve the quality of the service we provide to all our customers.
You can check this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
You may also use this link https://www.samsung.com/us/support/answer/ANS00079481/ for regular maintenance of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144494323.
-Noraina
- Pros mentioned:Installation, Water quality
Great Product and Easy Pick Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online and picked up in- store. This filter was easy to install and after running the appropriate amount of water to clear the filter, the water taste was so crisp and clean! Over time, it’s easy to gradually get used to inferior tasting water but it pays to change theses on time every time. Just wish the cost was less.
I would recommend this to a friend - Pros mentioned:Installation, Water qualityCons mentioned:Price
Great Filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Filter is very good, doesn't impact taste of water too much, and not the most complicated to install, Price is a bit higher than others but overall this one is worth every extra penny spent.
I would recommend this to a friend Absolutely Dissatisfied
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung refrigerator 4 doors has problematic ice machines. My refrigerator is ten years old and I’ve changed the ice compartment twice. Now, despite replacing the filter the indicating light remains red. Ordinarily, the light becomes blue when filter is replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the urgency of this review, VelmaR. Let's help you out with your appliance!
To ensure your water is always clear and delicious, you must change the water filter properly every six months. When you see the filter change icon or receive a message, you'll know it's time to change the filter. Learn more from these details.
I have shared this link for information about how to properly "Replace the water filter in your Samsung refrigerator":
https://www.samsung.com/us/support/answer/ANS00060149/
You may also watch our youtube video about "Changing the water filter on your Samsung refrigerator":
https://www.youtube.com/watch?v=okAfV86M0iw
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145305345, to help our team pull up your information.
Have a great day!
^Chrystel
Faulty filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed the filter as per the directions, water tasted better for a day but I stared seeing black and gray dust in the water.
No, I would not recommend this to a friendDoes the job but hate the brand
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung poor quality. Don’t like the fridge so therefore don’t like their water filters
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Water Filter. I am sure that your taste buds appreciate the care for your machine. We thank you for being a part in our Samsung Family. ^Brad
- Pros mentioned:Water quality
Good filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a water filter - you know that :p The water tastes good and it works well. I don't think there is a lot of room to sing it's praises or critique it. Either it works or it doesn't. My only critique is more about the unit it goes in. I have a samsung refrigerator that says to replace it every six months, regardless of use and I don't understand why a filter can't have it's display of useful life go by the amount of water filtered.
I would recommend this to a friend - Pros mentioned:Water quality
Outstanding Performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. We’ve been purchasing it for over 10 years and the quality is outstanding
I would recommend this to a friend - Pros mentioned:Ease of use, Water quality
Best water filter ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this water filter. It's easy to install and last a long time. My water tastes amazing with this water filter. I recommend it 100 percent
I would recommend this to a friend Squeals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought my new fridge a few months ago and was changing the water filter for the first time. I noticed 2 things.... When I put the new filter in it squealed loudly when dispensing water. I took it out and put it back in about 5 times because the squealing would change in pitch and frequency each time. The last time it was still squealing but not as bad. After using the water in the door for about 2 weeks the squeal stopped and has not done it since. However, I swear that the water does not flow as fast as it did with the original filter that came with the unit (same model number of course). I know the water came out much faster before. Sometimes it drives me crazy because I am not patient enough for the water to come out at that pace. There is nothing I can do about either issue. As far as purchasing one goes... They are very hard to find. I called several stores (that were not Best Buy) and everyone was out of stock. They tell me they are hard to keep in stock. Luckily, Best Buy had one, but Best Buy price is about $6 higher than a large chain hardware/do-it-yourself store, but Best Buy had one and I needed it at any price. NOTE: With the new Samsung fridge the water and ice started tasting absolutely horrible a couple of days before the icon changed red indicating a change was needed, so I would recommend having one on hand just as soon as the icon begins to change colors because you may have to change it immediately. (We had to buy ice for a couple of days when I was trying to locate a filter).
I would recommend this to a friend- Pros mentioned:Ease of use, Water quality
Good tasting water and ice, easy to replace filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This model of Samsung refrigerator water/ice maker filter is very easy to replace, and gives you good tasting water and ice. We are very pleased.
I would recommend this to a friend - Pros mentioned:Ease of use, Water quality
Great filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to change out and the water is great! Ice maker even works better.
I would recommend this to a friend - Pros mentioned:Water quality
Great filter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is a necessary evil for my fridge however it does what it is supposed to do it filters the water great. I get no funny tastes like I do from non filtered tap water. My water is double filtered when it comes out of the fridge as we have a water softener/filter installed. It does seem to expire pretty quickly. I think the filter is set on a timer of some sort vs actual usage usage to trigger the alarm. However this is a fridge issue and not this actual filter which is being reviewed. I consider this a necessary evil to owning the fridge. BUT it is one that works.
I would recommend this to a friend