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Customer reviews

Rating 4.7 out of 5 stars with 973 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 973 reviews
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    not what I hope

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install and to set up. The issue that I am having is that it can not be use to play PS5 games. I wanted to have additional space for my games. It can play ps4 games but you can only store ps5. If you want to play a ps5 game you need to move it back to the ps5. As a back up hard drive it works

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great product but needs a few more things

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but can fail sometimes Requires a lot of power too

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    An Okay external HD

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive is very slow to connect via USB. Transfer speeds are extremely slow. It seems that the device has to wake up each time I try to access it. If you only want to use it for extra storage, then I think it would be an okay purchase. But if you wan to utilize and constantly connect to it, I would get something else.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too slow for modern games, great for storage.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for storage, not fast enough to run modern AAA games on without significantly longer load times and cut scene lag.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I bought this and it never work so I just kept it somewhere at the corner of the room

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi JuniorH, We apologize for the inconvenience caused to you. This isn't what we want for our customers. To assist you better, we kindly request you to open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue, Our support team will reach out to you promptly. WDConnections

  • Rated 1 out of 5 stars

    Poor customer service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this item and paid extra to get it delivered sooner. It was never delivered. I was told that it was returned as undeliverable. I was never told why it was undeliverable. I contacted customer service and was assured that it would be delivered by end of day. It was not delivered. Contacted customer service again and was told that I my money would be refunded. I stated that I did not want a refund, I wanted the product. They said that they could not do that and suggested that I order it again. Needless to say I will be shipping elsewhere.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Media Server - proper formatting needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FYI, the drive is formatted in exFat. If you want to use it as a media server on a router, you may have to format to NTFS like I had to do for Netgear router to recognize. So far, it is working well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lost games

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as described for 12 months then stopped and lost all downloaded games.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 1 out of 5 stars

    Don't buy, gets hot, clicks and fails

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse experience - this thing failed after 4 months. Clicking noises at purchase. Thought it was normal. Couldn't bring it back because past the return date. Never got a chance to use the thing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Research before buying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot be used to expand PS5 storage. Only 15 day return period.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi, we are sorry for the inconvenience caused to you. The WD D10 Drive cannot be used to expand PS5 game storage for playing PS5 title directly, but you can use it to store and play PS4 games or backup PS5 game data. We appreciate your review and will make sure your review are shared with our team. WDConnections

  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .............. the product is fine, not bad. The box look so old. Replacement and get another one

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Can we please make everything USB C already

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good for what it is, they need to make one with USB C or Thunderbolt though

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 1 out of 5 stars

    Slow perfomance and too noisy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i install it the HD start making a spinong noise and i let it go, after that when i start putting load to it my computer start freezing while loading the files. I have a primary ssd drive and 32Gb so i know my daily perfomance is not the problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Corrupted only a few weeks in

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I transfered just inder 2tb, mostly images/videos, and it corrupted only a few weeks in. I plugged it in, went to access the drive and it gave me an error and then couldnt be recognized as a drive. I had to put it on my windows machine to repair. I bought the lacie rugged one and its been great fir years. Im houng back to that one!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOA?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not recognized by two Macs, even tried to connect via a USB hub to ensure its wasn’t my USB connections. Downloaded the WD software and began to troubleshoot but the drive was not recognized by either computer. As soon as the power cord was connected the drive made loud click noises followed by 3 loud beeps

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed after 9 months and it was very loud running

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Used as a server

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is used as a media server attached to a router and is working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for Christmas gift but should work great great sale price

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Difficult

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issue connecting and using so now juat sits in box

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    returned next day

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for less than five hours before developing a click of death. Moved about 700gb of data to it then it gave up the ghost. Have used wd products before for years with no issues, guess i got a bad luck this time

    No, I would not recommend this to a friend