Customer Ratings & Reviews
- Model:
- WDBAMA0200HBK-NESN
- SKU:
- 6500985
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the easystore 20TB External USB 3.0 Hard Drive's large storage capacity and overall performance. Many users find it easy to set up and use, and appreciate its speed with USB 3.0, as well as the great value for the price. While some users have noted the absence of a power button, most agree that the device operates with minimal noise and does not overheat.
This summary was generated by AI based on customer reviews.
WD 20 TB - Is WD Having Problems With These?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed with this drive as I have used Western Digital products for many, many years with no issues. Out of the blue, the drive was throwing bad cluster errors. The faulty drive was under an extended return policy and was grateful for that as the failure occurred a few days before the return period expired. I was very pleased with Best Buy's customer service in getting an RMA approved and speedy replacement, 1 day ahead the estimated delivery date. Sadly, the replacement drive was faulty too and would not initialize in Windows 11. Not sure if WD just experienced a bad batch of drives or if the lack of padding/packaging material in the box contributed to the drive's failure. As I write this, the second faulty drive is on its way back to Best Buy for a full refund. I'm glad Best Buy stands behind the products they sell and grateful the return process went smoothly with no hassles.
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello, We are sorry to hear about your experience, We'd like to gather more information so, We request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) to elaborate on the issue and, our support team will get in touch with you at the earliest.
- Cons mentioned:Noise
WD 20 TB Easystore External Drive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s working great so far for 3 weeks straight. purchased black friday 2022. its’s kind of loud but fast.
I would recommend this to a friend - Pros mentioned:Storage capacity
Fantastic storage and speeds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hard drive will hold all of my media, documents and games for many years to come. The sale price was too good for me to pass up!
I would recommend this to a friend Great Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always liked WD for the high quality and performance on their hard drives for so many years and the 20TB hard drive wasn’t the exception, the only downside to the hard drive is that you loose 2TB of storage space the moment you plug it in you computer.
I would recommend this to a friend- Pros mentioned:Price
Amazing deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This external Hd was a steal of a price … needed for lots of videos
I would recommend this to a friend - Pros mentioned:Storage capacity
great deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent hard drive with lots of space, 20 Terabytes worth!
I would recommend this to a friend - Cons mentioned:Noise
awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only has 18TB also very loud! Bestbuy made a false promise about sending me a replacement then quickly canceled!
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello,
Please accept our sincere apologies for the inconvenience caused to you, If you are still facing any issues, we request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) to elaborate on the issue and, our support team will get in touch with you at the earliest.
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product, doesn’t show up never in the computer
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hi MisaelG, We are sorry for the inconvenience caused to you. We don't want this to happen to our customers. We recommend trying a different USB ports, cable, and computer to isolate the problem. If the issue persists, please open a support ticket at https://support-en.wd.com/app/askweb and provide a detailed description of the problem, including any relevant error screenshots. Our support team will contact you as soon as possible.
- Cons mentioned:Noise
Grinding sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really disappointed on how much noise this 20 TB had. I have others drives that are quiet and not making a grinding noise.
No, I would not recommend this to a friend Horrible Drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working entirely after I loaded 4TB of data on it the first time I set it up. Lost all data and the driver no longer functions in any fashion.
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hi CharlesA, We are sorry for the inconvenience caused to you. We recommend you to try different USB Port, cable and computer to isolate the issue. If the issue persists then please open a support ticket at https://support-en.wd.com/app/askweb to elaborate on the issue with possible error screenshots, our support team will get in touch with you at the earliest.
Failed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware…drive failed on me after 4-5 months and not able to recover any of my stored data.
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello JasonH, We would like the opportunity to isolate the issue and gather more information to assist you directly. We request that you please open a support ticket at https://support-en.wd.com/app/askweb to explain the issue in detail and our support team will contact you as soon as possible.
Wrong box, wrong item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received a 16tb product instead of a 20tb, box product and all :(
No, I would not recommend this to a friend- Cons mentioned:Noise
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This external hard drive grinds - sucks - Yuck!!!!
No, I would not recommend this to a friend Very slow transfer speed. Not SSD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky device. Takes a lot of space. Transferring files are super slow. If u care about transfer speed, forget this drive and get an SSD instead
No, I would not recommend this to a friendNice drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great drive, easy to use and tons of storage for backup. Just don't drop it or you're data is gone forever. This was a replacement, the first one was defective OOB, but the store manager, Kevin, went way above and beyond to get a replacement and make sure it worked before I got it home.
I would recommend this to a friend- Pros mentioned:Storage capacity
High Capacity, plug-n-play…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a large capacity HD to move data around while doing maintenance on servers, and this meet my needs nicely. This has plenty of capacity, and the sale price was very reasonable. That said, it’s certainly not the fastest drive around. If you’re looking for a high capacity external disk storage, and dont need RAID, this is a good solution from a trusted reputable brand.
I would recommend this to a friend - Pros mentioned:Price
Best Buy Once Again For The Win
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, fast shipping, purchased from best buy because i knew i could count on a safe secure transaction!
I would recommend this to a friend - Pros mentioned:Ease of use
2 years and no issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had multiple drives of varying sizes, and not had any issues with them. They are simple to use also.
I would recommend this to a friend - Pros mentioned:Price
great hARD drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works well and doesnt take up a lot of space good value
I would recommend this to a friend Best external drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the western digital drives! They age much better than other external drives!
I would recommend this to a friend