Customer Ratings & Reviews

Faulty device, diagnostic showed error in the S.M.A.R.T configuration. Really dissatisfied with WD

First off, drive not write-able from my Macs (NTFS Formatted). Had to reformat off the bat to get both Wintel and Mac read write ability. Got my data copied to the new drive (24 Hours). Ejected from the desktop and plugged in to the Router for network access. NOTHING, Drive not Identified or readable. Router giving me error that Drive damaged and needed repair. Plugged back in to desktop and still NOTHING. MAC Disk Utility could not find the drive after repeated attempts of plugging/unpluggin and rebooting (Per trouble shooting directions). WD Utility could see the drive but it would disappear, reappear, disappear and then Utility would crash. Can only assumed Drive damaged somehow. Back to Best Buy!

I purchased 2 of these about a year ago or less 1 for ps4 game storage and 2 for personal use and everything was going smooth until recently the 1 fell from the table and it stop working for my ps4 doesn't show up anymore and I have to every new cables for it to work and the 2 one fell too and it a lot of plastic peace broke and now when I connected it to the laptop it doesn't show up and it making a lot of noise and after a few seconds it shut itself down now idk what to do I have a lot of value stuffs in this storage. this is a really bad choice since it really expensive.

Worked fine when I installed initially. Backed up all my data ok. 3 days later getting drive error. Drive making noise. Then computer would not recognize drive. Total drive failure. Can't access at all. Ran Western Digital diagnostics. Failed. Tried everything. Now all my data is on that drive. Returned to Best Buy for refund who was very good at issuing refund. Not happy all my data still there. Hope they destroy the drive.

Bought this on its good reviews. But after connecting it it won't let me create folders. Not even sure if it will back up files. The support link given is of no help. Have bought WD in the past and have been happy with it. But things seem to have changed. Clarification on Specs would be helpful! Is this storage or just backup? Neither is working for me.

I wanted an external hard drive to backup and restore (if necessary) my PC hard drive. I was told this WD Drive would do that. I found out after purchasing it that it only backs up certain files like Documents or Photos. If I want to copy my entire hard drive (operating system, all installed Applications...everything) and restore it if need be, I have to purchase software from another company. I have to pay $29.99 to a company named Acronos before The WD-easysrore drive will do what I was told it would do when I bought it.

Bought two of these on sale. One has stopped working already less than 3 months from purchase and dealing with Western Digital support has been a nightmare. They are telling me it may not be covered by warranty.

It died just after the warranty expired. Suddenly the drive became unbearably slow. Opening a folder in explorer took forever that I had to unplug the WD drive.