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Customer Ratings & Reviews

Model:
WDBCTL0040HWT-NESN
SKU:
2832018
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Customer reviews

Rating 4.2 out of 5 stars with 1848 reviews

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Rating by feature

  • Ease of Use

    Rating 3.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers find value in the My Cloud 4TB External Hard Drive's ease of use, large storage capacity, and relatively quick setup. Positive feedback also highlights its performance, remote access capabilities, and competitive price. However, some users experienced challenges with the software and interface, suggesting areas for improvement. The instructions could also benefit from greater clarity and detail.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,848 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Easy to Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've now got two computers working using this product and will soon add another. The wireless capability is fantastic. I've been plugging in an external hard drive and then manually moving files. Also been using an online service. This is way, way better. Saves money long term.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wonderful tool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great way to access files across the network simultaneously. greatly improved backup restore times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my son and he has been very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works seamlessly in the background to back up all of the photos an videos from your phone so you don't have to purchase a phone with larger memory or pay monthly charges for their cloud storage. It also has plenty of memory to still backup your home pc as well.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Set it up and forget it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly use this as a personal backup drive for both of our computers in the family. Setup took a little bit for time, but once I figured it out, it just sits there and does it's job. We use it for our MacBook Pro and Air (Time machine).

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Back up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this my cloud is working great, we needed something to backup our photos and other stuff from all are devices and this seems to do the trick.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to compliment an Airport Time Capsule (for redundancy). Set up was easy. But that's about it. I disabled the cloud feature as I was using it strictly as a local NAS device. Backed up both iPhoto and iMovie libraries totaling well over 800 GBs. Tried to open backups to check them and was told that it could not open files of this type. What? Deleted backups and started over with same results. Contacted customer support with detailed information and was given a generic solution that obviously did not consider information I had provided. After third email contact with support, was told to schedule a time for him to call me to discuss over phone. Took time off from work to accommodate being at home with computer, set up two small test libraries to use, and when day and time came for phone call, was stood up. Received another email the following day saying he was sorry and to reschedule. Replied to him that I was done with it. Backups should not be this complicated. Have several devices backing up and/or syncing across devices on network without problems. I'm not new to this. But this is not worth the trouble or time. I'm on day three of secure deleting my libraries so that I can return it for a refund when all done. Perhaps better suited for a PC, but would not recommend for Mac.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much better than the small external hard drive I had before.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4tb is big for this price Plug and play Fast data transfer All good so far Recommended if you looking for big storage

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great backup device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of right now I've primarily used it to back up my mobile device and it's been excellent. Simple enough to set up that I was done in a few minutes. Eventually I'll get around to trying more of it's features but that's due to my time limitations and not the device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was really helpful in saving my data from an old corrupt pc that I needed to restore. Pretty easy to use the app for iOS devices aswell

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Large Capacity Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity storage that is easy to set up. Built in USB port for additional storage capacity is a plus. Connects directly into my home network for multiple device access to a central storage unit. Great unit to have storage on a cloud without being in the clouds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit powered up as was able to backup the network and use it for back up on my main computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My cloud works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a place to keep all my stuff. Put on my network and whole family can use. Quality product

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    I'm excited that I have a true backup of my info

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item on sale and saved alot. I'm starting to scan docents to reduce paper clutter, so with 4TB of space I'm sure to have enough room for everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect cloud solution for a multi device world

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to set up which can be done from any computer wireless or wired. Free set up assistance by telephone comes standard and I only needed to help deal with virus / firewall issues to map the drives. I have every home user on the cloud and you can access your files anywhere you have an internet connection out of your home. Because there is a usb port on the drive I was able to add storage using a hub and 3 other external drives that I had stored documents, videos and pictures on. The best part is that I do not have to pay any monthly cloud storage fees I just use my high speed cable modem and plug the drive into my router and I have cloud storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to store data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little confusing at first, but they have great support, and once you get the hang of it, it works awesome! You can set it up to back up all your files from all your devices and you don't have to pay a monthly fee, works great with windows and android phone interfaces!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent cloud storage for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cloud storage system for a beginner. Easy to set up and get started. Fast and seamless transfers of huge amounts of data. I bought this to digitize my photo archive which encompasses 10 years worth of material. I had everything fully transferred within a day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cloud storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to access your files from anywhere on any device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wd is the best home cloud solution for sharing photos, videos and provide a library of documents

    I would recommend this to a friend