Customer Ratings & Reviews

Serves its purpose. Kind of a pain to configure across platforms (i.e. Windows, Linux, MacOS, iOS). Working my way through it however. Overall satisfied.

No complaints, would recommend, have had no problem implementing as my Time Capsule to my Mac Pro 2019.

Works the way it should. Recognizable by all my devices on my network including my phone.

It is one of the best products from Western Digital. It is a little bulky but does the work. However, WD may look at the other software features for improving storage of photos and files. These days a lot of software is coming to manage your photos and other files and keep them organized. adding such a software with some additional money would be a great addition to this market.

Have it up and running with a few snags. Lots of challenges uploading data. Hoping to fix it soon.

So far so good. Honestly, I don't spend a lot of time analyzing it. It seems to work well for what we need. Unless a problem with it is discovered I'm happy with it at the moment.

I bought this mainly to back up my photos off of my phone. I like that it automatically backs them up whenever I’m on my home network.

Great storage option for data or media server. I replaces a seagate media server with this.

Bought this item for my son as a Christmas gift. He was very pleased with it. Although too soon to give it a solid rating, so far happy with product.

Connected easily to my Network. Download the Apps for phone and desktop. Seamless Integration.

Using a a network drive. Great way to free up space in your other devices and access from anywhere.

Using as a central storage unit for the house. Added to our WiFi so all devices can access.

I bought this item to have control over my personal data, but I still do not. Even thought the device sits in your home, your authentication must travel through WD's web servers. They recently had a ransomware attack and was locked out of my data for over a week. Also, unreliable and slow when not locked out. Creates lot's of garbage, gibberish files.

This was working great for 2-3 years and then all of a sudden it crashed 5 days ago for no reason. My Cloud tech support not able so far to get it restarted even with loss of all my data. I WOULD NOT TRUST THIS AS A BACK UP DEVICE SINCE I LOST ALL MY DATA. You'd have to backup the backup. Not cool.

I like the feature that it backs up automatically from my ipad, large capacity to store everything.

Setup was a breeze, it functions perfectly and best of all FAST! An additional bonus is I can access it with my Android phone and tablet from anywhere. Also, I have both Windows and Linux based computers an it works seamlessly with both. For example, I can take a picture with my phone and save it the the My Cloud from anywhere, then when I'm back home, load it to any of my computers to edit, then print it and save it back where I can view it on either TV.

The best way to save space on your device and have cloud storage of your own.

I bought this to use for backing up my MacBook Pro over wifi. It's a great concept! Setup is relatively painless, it backs up my computer every hour (I believe), but the ONE thing I really needed it to be able to do, it won't. Last week my computer totally crapped out. It needed almost all of its internals replaced. I got that taken care of, and obviously my computer had been restored in the process. I got it home, set it up for a restore from my MyCloud device... And it won't let me. In order to restore the computer, Time Machine said that I needed to log in to the device using credentials I was never asked to set. I've tried every name and password combo that I have, thinking maybe I somehow forgot my info (even though I write down every name/password I'm asked for immediately as I set it). Nothing works. I tried checking forums online and didn't find anything. I even emailed their support team last week, and haven't gotten a response. I wish I had just used a different device.

Great harddrive to store music photos and videos games

Disappointed with the setup of this drive. Settings options are very limited. You cannot assign an IP within the drive or change the name of the drive. Also there are top-level folders that cannot be removed and the names can't even be changed. And the only top-level folders that can be added are one for each "user" assigned to the drive. I've used WD external drives for years and they were always very customizable. I'm using it since network capable drives are just about non-existent, but I wouldn't have purchased it if I'd known how poor the setup functions are.