Customer Ratings & Reviews
- Model:
- WDBVXC0040HWT-NESN
- SKU:
- 5990204
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the My Cloud Home 4TB Personal Cloud for its easy setup, ample storage, and reasonable price. They appreciate the convenience of being able to access and share their files from anywhere. However, some users have experienced compatibility issues with previous generation drives, software crashes, and data loss.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Works well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Able to share data over entire network at home. Easy to set up.
I would recommend this to a friend - Pros mentioned:Ease of use
Great Buy.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy, easy to set up, and access from various locations.
I would recommend this to a friend - Pros mentioned:Storage
4tb personal cloud is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This 4tb storage drive is a great cloud device to share with 3 of my systems.
I would recommend this to a friend - Pros mentioned:Ease of use
Good product for cloud storage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using it since last few months no issue , easy to connect
I would recommend this to a friend Not too bad but not worth it for me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted this for a backup drive for my pc. But its slow and when i map a networked drive my pc kicks it out whenever you lose internet service. I wish i bought a different on
No, I would not recommend this to a friend- Pros mentioned:Storage
Great external for on the go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good external drive if you are trying to get into cloud storage.
I would recommend this to a friend - Pros mentioned:Ease of use
Nice device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great personal cloud device .Easy to setup and use.
I would recommend this to a friend Useless device!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the most horrible tech product you could ever spend money on. This review has nothing to do with Best Buy but Western Digital. I purchased this cloud storage device for peace of mind and to be able to back up my data for easy access from anywhere but that has been a total nightmare. First the device took hours to allow set up/connection to my home network. Next, the company was hacked for over a month, I had no access to my files. Not one word from Western Digital to its customers. Lastly, they have just announced that "My Cloud Home: WD Discovery Desktop App End of Support" OUT OF THE BLUES. Meaning you would no longer be able to mount your My Cloud Home device as a local drive. The main reason why anyone will purchase one of these anyway. Please do not throw away your money like I did. Do your research and find another storage device. Again, this has nothing to do with Best Buy.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Easy Setup and Use!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device was easy to setup and access via web browser or download app!!
I would recommend this to a friend - Pros mentioned:Ease of use
Great device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace an older model and it's quieter a and easier to use.
I would recommend this to a friend - Pros mentioned:Storage
Just What I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back up wirelessly - check Huge storage - check Access anywhere - check
I would recommend this to a friend - Pros mentioned:Ease of use
So easy to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Up and running in no time. Quickly access your files online on your own cloud
I would recommend this to a friend Network backup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed storage for the home network to back up multiple computers. Good size and price
I would recommend this to a friend2nd one stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased July 17, 2024. Defective. Returned and replaced on July 20, 2024. Now, August 2025, the replacement has stopped working. Sadly, WD is usually pretty good to me, but this cloud HD has been difficult.
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hi WHYFi, We're sorry to hear that the drive did not meet your expectations. That's certainly not the experience we aim for. We understand how frustrating that can be. If your product is still under warranty, we would like the chance to make it right. Please reach out to our support team by opening a ticket at (https://support-en.wd.com/app/askweb) so we can look into it and explore a possible replacement (if needed) or a solution for you.
- Pros mentioned:Storage
Storage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it i keep all my photo and important stuff on this drive
I would recommend this to a friend - Pros mentioned:Ease of use
my cloud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product works fine easy to set up , and easy to use
I would recommend this to a friend - Pros mentioned:Ease of use
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and easy to use. Good product. Works well
I would recommend this to a friend - Pros mentioned:Storage
Great for storage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to keep your own storage, this is a great product.
I would recommend this to a friend My cloud home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only way to upload files is via Windows app, not Linux friendly. Plex sever install does ok job for at home streaming of your videos. 1 stream seems all it can handle. No Ftp server installed so can not access files via Linux must use web interface.
No, I would not recommend this to a friendGreat for home businesses!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this for my different audio and video sessions and it hasn’t wavered! Solid hard drive.
I would recommend this to a friend