Customer Ratings & Reviews

Contrary to what some reviews stated, I found set up quick and easy. I enjoy the automatic Apple iOS device backups. I find it beneficial to access the drive anywhere I have internet access.

Have been operating this personal cloud drive for a while and it works great. I use it to backup 3 computers and 2 smart phones. Plenty of space. It does require the WD app to make it recognizable to your computers

I bought a year ago and i was ok, but they being updated and every update they give less benefits of use

Perfect solution to multiple issues. I'm using this to backup my photos and videos automatically on my phone, it's being used as a Time Machine backup for my MacBook Pro and I'm using it to stream my digital content to devices in and outside my house using Plex.

WD - My Cloud Home 4TB Personal Cloud - White ....

Although I was disappointed in the decision to drop support for my original MyCloud, the new MyCloud Home has some significant improvements including the "Do More" functions

I don't understand why people are giving it so many bad reviews, the app isn't great but it works well and it is really practical. There are better options but they are also much more expensive

Easy to use and is working. Best Buy purchase was easy. I recommend both the vendor and the product.

Stil t trying to determine full functionality and all possible applications available. Does not offer clear information and confusing company websites until you realize the difference in adding the home part to the product

I don't have a good insight yet on all the features but install was great and build quality seemed very good was well. Was impressed and usually that takes a bit from a tech person. Also they had a good app to connect with via iphone and that setup was easy.

I have received great technical support to help with finer details of the My Cloud system.

Great product. I was contemplating between standalone or cloud. Glad I chose cloud, its almost double the price but the flexibility that it gives me to access my documents is great.

Still works as if it was new! Would and do recommend!

I probably should have listened to some of the more critical reviews when buying this item. The Good: Very simple setup for non-technical users, once you download the WD Discovery App it connects the first time. network transfer rates are speed. The Bad: 1. I lost some data already day 2 after the device updated it's software - downloaded the debug logs and it had many errors and had rebooted itself - not something all users will check. 2. WD Discovery App repeatedly asks you to share your data - I'm sorry but personally, for a device that I want to store photo's, file's, etc. on, I don't want that. I really don't like how persistent it is. 3. BIG ISSUE - the cloud login does not support advanced login features - just email/password. So definitely don't re-use passwords for this that you use on other websites or you're getting hacked, regardless this opens the door to brute force and other attack vectors. There's no challenge by location, etc. from what I could tell from using the phone app, different computers, etc. 4. You can't change permissions on this device or change the homegroup which means you have to use their app or play around with network settings to access it - there's just no way you can actually use it as an open NAS easily without using their software and for the average user they will need the software. Conclusion: I ended up returning this a few days later, it works if you just want something simple, but for me it's not very secure or open. If you Google some of these issues on the WD support site you will see it's a long standing issue that WD doesn't seem to support. Do not recommend buying.

The hard drive comes with backup software that does not work with this drive. You have to find 3rd party software if you actually want to back up your computer. It kind of defeats the purpose.

Bottom line - This product did not preform as advertised. It is supposed to Sync folders from your computer such that updates to either the main source file or the copy on My Cloud Home did not sync. Didn’t even try. Full backups using automated software completely failed. Yes, you can manually copy files to it but that is about all. Bottom line again, it is being returned to Best Buy.

Plugged this thing in to my router in the laundry room and a few minutes later it appeared as the "Y" Drive on my home PC! Then you just drag and drop items in there which is exactly what I was looking for.

Bought this for my wife who is a photographer and she loves it!! I do wish that it had a wireless feature to it so that she doesn’t have to plug into it every time she wants to use it.

Very good cloud storage device. Easy to setup and and reliable.

This unit is very difficult to learn. I am still struggling with how to use app (and I do consider myself somewhat tech savvy) does the job I need just difficult vs other WD products