Customer Ratings & Reviews

I couldn't believe that this is a product from WD. The streaming speed is not good. Data transfer from USB to harddisk was also taking a lot of time. Missing DLNA feature to interface with TV.

The motherboard attached to this drive died on me. The drive itself is based on a Linux format so now I am stuck with a drive based on Linux with files I can't access. This was a complete waste of money and WD customer service is horrible. Will not be buying from this company ever again.

The software for this cloud storage isn't user friendly and isn't capable of being used on multiple devices without first sharing the files to a new device. This drive functions more as an external hard drive than a cloud drive.

If I could could give it one star I would. This is not a cloud drive where you can download files in a folder at once, you must do it one by one. Also no items from your mapped drive show up in the cloud and vice versa. Rubbish.

Not really sure why I was sold this personal product for my small business. And even more unsure on how to operate it. Guess I'll be call Geek Squad and spending some time with them to figure it all out. All in all the devise looks sleek and uses little space. So if Geek Squad can help me with the use of it, ....it should be ideal.

Still can’t figure out how to use the remote function !

Died within one week of owning. Wouldn't even power on.

THE MOST locked down not really your data, local device ever, just to connect to it, you have to access myhome.mycloud. < this is not local.

Older model are better with smb supports. This one Needs internet connection all the time

Not me cant review due to I did not purchase this item Not Me NOt Me NOT ME

I needed a decent NAS for personal home use, nothing too fancy or extreme, and this is the perfect product to fit my needs. Great capacity and size and consistent file transfer speeds, highly recommend.

Terrible product support from WD . This is not a Best Buy issue . There a better options available. I would not recommend this product.

I found this not satisfactory for my use. Found a simple thumb drive easier.

Still can’t figure out the remote accessibility- the whole idea of having cloud!

Disconnected 1 day after my nstall and Would not reconnect after looking in to the probe I found hundreds of of people with the same issues it is a Ed server problem that they have failed to correct and no date set to fix it

Cannot get it to map to my hard drive so I can access it without going online

Will be less then a year and the Cloud Feature will end because of updated security features. Been offered 20% discount on future purchases that will be compatible with the new security/enhancements.

I can save and access my files from the web using a VPN at any time. It makes my life simple and safe while traveling instead of bringing external hard drives with me.

Found it hard to connect with from a mobil set up even though it was set up in my office by a geek squard tech

Drive no longer connects to the internet, and no known way to connect it to my pc directly to access the information. Called WD support and they told me it's sounds like the drive has failed. Very disappointing.