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Customer Ratings & Reviews

$145.37

Customer reviews

Rating 4.7 out of 5 stars with 2647 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,647 reviews
  • Rated 5 out of 5 stars

    External hard drive for backup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful (and you can't tell me how many characters that I absolutely must definitely use. That is just wrong. Shame on you!!!!!)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this thing only con is that it does run a bit hot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just awesome and just what we needed and easy for us to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Backup UNit

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little backup unit. Learned my lesson about making frequent backups when my hard drive died and I had to pay a bundle to recover the data.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for saving your data

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a drive to back up all my data on a failing desktop and this worked wonderfully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD for the Win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, I typically always buy WD when possible. I've dropped/spilt water, and these devices still work! Incredible value for what you actually get!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What more to say about it Other then it was a great price for a 1TB hard drive. Did not need to format it at all. was going to get a second one for the XBOX one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great hard drive storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I didn’t give it 5 stars Is because this would be my third hard drive purchase. I have need to backup items daily and it is only meant to perform so many backups before it corrupts. It lasts about two years and then you need a new one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this external drive to back-up my desktop files. It worked perfectly the first couple of times, then the app began displaying an error message stating that I did not have permission to access the drive/files I was trying to back up. I tried everything I could to resolve, including opening the app as an administrator and searching for solutions online. Nothing worked. This has basically become junk, and I will have to buy another external hard drive. It will definitely not be a WD.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi GabrielD, We are sorry for the inconvenience you experienced. To help us assist you better, we kindly request that you open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue with possible error screenshots, our support team will reach out to you as soon as possible. WDConnections

  • Rated 5 out of 5 stars

    Good reliable External HD!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and fits the job of backing up my hard drive for my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the Geek Squad! Everyone we have had dealing with truly understands what customer service is all about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Storage+

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the amount of storage amazingly small for 1TB. Responds very well. I should never need another external portable Hard Drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MHHII

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for an old failed computer so that the Best Buy geek squad could download all old material from the computer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works with Tablo DVR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use the Passport for memory for a Tablo DVR for recording and streaming over the air TV Programs. Connected and operates with no problems. Fair price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External Back Up Drive

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to back up important files after my system crashed. The Geek Squad performed miracles to recover my data... then we backed it all up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back-up File for Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to back-up my computer since it is getting older. I don't want to loose any photos or anything else important to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dependable Safe Data

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The external hard drive made by WD Elements is very dependably. This is the second one I purchased for our family.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this for a Backup Drive - it won't work!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for help buying a backup drive for my laptop and the WD My Passport was recommended to me. I bought it, but I can't use it as a backup drive because it is incompatible with Windows 11. W11 sees it as a portable drive, not a fixed drive and therefore won't use it for backup. I'm totally frustrated!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Saved a computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Necessary to clean computer from being hacked 2 days earlier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer back up system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person had excellent technical knowledge and was able to assist me with the external hard drive with the amount of money I wanted to spend.

    I would recommend this to a friend