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Customer Ratings & Reviews

$145.37

Customer reviews

Rating 4.7 out of 5 stars with 2647 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 2,647 reviews
  • Rated 5 out of 5 stars

    Very handy.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed it for my ps4 as I was running out of space. Does the job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my boyfriend. Does what it’s supposed to do no complaints:)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HARD drive baby!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and had great customer service... very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    get one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just what we needed to back up our photos, mac compatible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well and great value.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for backup of computer hard drive and photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard Drive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed to download the files from my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External Drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good to get my files backed up for future reference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i gave this to my grandson as a gift, love him. ok stop makimg me mad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was used to back up my data on my computer.

    I would recommend this to a friend
  • Cons mentioned:
    Instructions

    Rated 3 out of 5 stars

    portable hard drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device does not come with instructions so good luck

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional helpful sales personnel . Explained the product and setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External hard drive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am assuming it is good, Geek backed things up for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like that I have a back up with all my stuff on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but haven't had to use it yet. I hope I don't need it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This was a Geek Squad purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Done over the phone, with help from outside. I didn't have to visit the store, the Geeks re-installed software for me and it went very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Used to set up laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad used this to facilitate the transfer of data to new laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Has some issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our old WD Passport with this model. It works, but still experiencing some of the same issues. We have to try twice consecutively to get it to start a backup. Then, when the backup is done, we try to "disconnect" the device properly, and it usually tells us it is still working when it isn't.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    USB C cord not included.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked pretty well. I got it for my iPad, but it doesn’t come with a USB-C cord. Had to use one from another device.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Have not used yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just plugged it up tp my computer last week, I do not know if geek squad loaded it or not!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's alright but not great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's alright I prefer the alternative choices to WD

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello Matthew, we sincerely apologize for any inconvenience caused to you. Your experience matters to us, and if you are experiencing any issues we are committed to resolving it promptly. Please do not hesitate to contact our Customer Service team at (https://support-en.wd.com/app/askweb). The Customer Support team will contact you as soon as possible. WDConnections

  • Rated 5 out of 5 stars

    Perfect replacement to what we had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement to the backup drive we had - working great!

    I would recommend this to a friend