Customer Ratings & Reviews

I got it because last one went bad but already had software

I think it will be an excellent place for my pictures, but I do not know how to use it.

Have this installed, but have not used. Could not give a good review.

Bought this to upload video performance for client to have. During the set up process, I didn’t know it was being formatted for Mac only. I have Mac but client has pc. Had so many problems trying to restore the external device that I just gave up and returned it. Will not be buying this brand again.

this is an up charge a geek squad employee did, as they falsely informed me about my computer. Then damaging it beyond repair, management offered me an open box computer as a replacement for half the cost, then resended that offer to only $400 to purchase a new computer. They would not match the specs of my damaged property. management and supervisors at Best Buy don’t seem to care about their customers only their bottom line of having me purchase new product.

Cannot use this item because it came with zero directions on how to use it.

Something I was forced to buy so Best Buy could transfer data from my old laptop to my new one. I already have an external hard drive that is better than this one, but didn't have it with me when I bought my new laptop.

I am sure that this is the best. But not very user friendly.

Hello, I wanted to leave a review of one of the drives I received. It had another person's personal data on it and was used last by the Geek Squad. My colleague did not look at the data as he had to use it for something else, but we were concerned enough to leave this feedback. Thank you.

Crashed once and i lost all the files on the drive

It was very challenging to set this up. It took me several hours and I wasn't sure if I did it correctly. The paper insert certainly didn't include directions. I used a combination of the website listed and YouTube. It seems to have worked????

These do there job although still seems expensive for what it does.

The last couple of trips to Best Buy have been less than positive. I got the feeling that I was continuously being given an upsell ALL THE TIME. Had to put my computer in for repairs and was told I needed to purchase this to get information off computer and would be told if everything was ok. NEVER heard anything until repair center called to see if I would approval a $900+ repair bill. OF COURSE, I had no choice ... yes. I still do not know if my information was saved and STILL waiting on something OTHER THAN asking me to pay for something else. I am still in the 4 - 6 week window as was first told, but felt I would hear SOMETHING!!! I am not happy and will investigate other sources for my computer needs as soon as I get my computer back.

Backed up my old drive before installing a SSD drive. Took quite a long time but only using usb transfer

The cable gave me issues connecting to the device.

Great external memory solution. We are using it for family photos, so it doesn’t bog down our desktop.

Some Difficult to set with windows 10 After set it work good

Just an average product. Does not stand out from the rest.

This drive is difficult to install on a Mac Pro. Although the device was installed successfully, it would not import photos or files from my MAC to the external drive. I am a new MAC user, so perhaps an experience user might not have had such difficulty. However, I called Apple and they were not able transfer the files either. All the drivers were installed and there was no error message. Hence, we could not figure out the problem. Apple referred me back to the manufacturer of the device. I will phone them tomorrow. If I am able to transfer the files, I'll update this review and give it more stars. I used a different external drive for years and it worked perfectly. We'll see. Stay tuned.

It does not work with my PS4 so I never used before