Customer Ratings & Reviews

It works, hold files but can not access dpf files.

Several problems with this portable HW drive. 1) There was no option to protect data with password as stated on package 2) it would not download or restore data. Possible we got a “lemon” but, based on the 1 we had would Not recommend

Haven't had time to install yet -- but will come back when I do to leave comments!

This may be a great device but I find it difficult to access. I've also not been able to find much information to help me with this issue.

this is probably such a minor fault on WD but no rubber feet on their latest hard drives! such a bummer. also, the most difficult hard drive I’ve ever used - had to partition it for my mac which isn’t a hard but annoying to do!

You were unsuccessful with recovering my external hard drive that seized. I paid over $1,000 for you to work on it but in the end, I still do not have my recovered files. The process also took a long time (6-8 weeks). So here I am, a couple months later, $1,000 poorer and still no recovered external hardrive.

This is my second one. Im a glutton for punishment this item sucks

This thing stopped working almost immediately. I definitely wasted my money

Bought this a year ago and now it unreadable. That sucks. Lost a day of work - will see if Best Buy will cover the cost of extracting the data from it.

Good to back up old computer geek squad did a good job of setting it up

I wanted something to plug and play but this is a little more complicated than expected. I should just purchased a junk drive.

I don’t regret this purchase. It was exactly what I was looking for.

I do not use it. I came away from Best Buy with two of these things. One in a blue box, one in a orange box. What am I supposed to do with two? Should I return one for a refund or what? No one has contacted me about my visit to Best Buy. Agent Leia was minimal in her presentation and information.

Not the easiest to set up for use . Interphase also not the best

I know you value feedback. I always give a five but this visit, there were no greetings. Employees we’re talking to each other.

not liking the non user friendly item, had to install it first just to find instructions on how to use it and still haven't found time to do that,ugh

A salesman suggested this drive for a MAC. He said that It is a plug and play. Well, I plugged It in and got the play part was to down load some software from the drive to the Mac. Ok I did that. Next was to format the drive to the MAC standard. The program need something from the internet and got a message that the web site could not be found. At this point I quit the dance and took the drive back.

This is not what I was looking for. I wanted something to back up my computer into onto in the case that my computer crashed. I don't know what this does.

Didn’t work for me since it’s not compatible with Windows 7. That wasn’t clear when purchased online.

This product sucks.... it crashed in six months of having it..... thank God i had a backup.... paying more to retrieve my files, three times more than the thing cost is a no for me.... find a samsung hard drive