Customer Ratings & Reviews

The device worked great until it had a fatal error. It happened randomly during a game. It was in a well ventilated spot so it couldn't over heat and the cable was never touched. It had great response time but died rather quickly for how much it is.

Last 2 years then stopped connecting to my Mac book. Tried taking to geek squad and it’s the passport and not my Mac book. Essentially need to get a new one. So frustrating.

I thought it was decent, but died after 3 months of use. Still looks like its on and i can feel it working, but it's not recognized by any computer. And is not returnable. Complete waste of money, do not purchase.

The quality, value, and ease of use doesn't matter when the overall experience with Best Buy employees is so poor. Short-staffed doesn't have to equal rude and ambivalent.

I had 2 different technicians (including 1 from Geek Squad claim the backed up my files on this devise but the information from my computer is not on this devise

i'm not very happy with this product. purchased it for my girlfriend for her macbook. even though it said it would work. i had to go around the world to have it even read on the mac. i would not recommend for mac users.

This portable hard drive is not good at all. I been hearing a lot of complaints about this brand lately but I made the mistake of not listening to them. When I try to use it the very first time it died on my.

It failed on the formatting stage during the plug in process then proceeded to have a clicking noise

this is the biggest piece of junk on the planet. There is nothing i could do to get this to work on windows 10 or windows 7. i tried everything i could. stay away from this drive

I installed it several times (to replace a 2-year old one which I could not launch) and could not launch this one either. Attempts to contact WD got no response. Replaced this one with a Seagate.

Thought I downloaded all my files from my old computer which took a long time. But plugging into my new Dell computer, I cannot locate files or photos anywhere that I can see.

I have never seen this portable hard drive. I was forced to buy this when they lost the portable drive I sent in with my laptop for repair.

Worked fine Initially, but no more than 2 weeks later it failed and I lost all my saved progress. Took it into Best Buy and they basically said sorry about your luck here is your money back.

WD 1 TB HDD From western digital decent but need more space than 1TB

Make sure to constantly save your work as this garbage external hd will disconnect if your PC goes into sleep mode. About to redo an hours work, cheers.

Not fully compatible with ps5 despite what it claims. Can only have a backup copy that you still have to port to ps5 drive to actually play

you have to log into WD before you can do anything with this portable hard drive. how do we know they are not copying or info?

Very difficult to use. WD Customer service is not very helpful. No directions.

I bought this to back up my really old Mac desktop. Wasn’t able to make it work so I returned it. Definitely could have been user error!

Didn’t work, had to be replaced after downloading all my computer data on it. It failed.