Customer Ratings & Reviews

Easy to connect out of the box. Comes with connecting cable.

Very good for the money. Thinking of buying another

Works like a charm, recommend this for anyone who needs to backup files.

This the second Passport H.D. I have bought. Both work great.

Just what I needed. Compact and easy to use. Glad I got it.

Great product excellent quality huge value for your money

Excellent product. Also very fast response timing when used.

It was wonderful that everything on my old desktop computer was loaded without incident to the external portable hard drive. I was terrified that I might lost things. Having that assurance greatly eased mym mind. Thank you, Geek Squad for recommending it.

Drive is so far so good but it is by default formatted as NTFS and rather than communicating that you can reformat it to something Mac OS can read by default, it insists you must get a third party app to read NTFS. I reformatted mine and it still works fine.

I don't know how to use it or what it does! But I guess it is ok.

The purchase was made quick and easy. Just the way I like it. Thanks.

A friend recommended this drive - it's great - transfer was pain free!

Great item, to save your memories and do a backup files

Excellent product. Jose Nino was excellent in teaching me how to use it.

We have always been pleased with our purchases from Best Buy

i just got it and it is working. It has a traditional USB connection. It is copying data at about 80 Mb/s.

It seems to be working fine. I decided to try this instead of the larger and older external hardrive that I had that had to be plugged in.

Very knowledgeable sales staff and geek squad! Would purchase here again.

If you want to solve a riddle every six months to have access to your data, then this external hard drive is for you. But the most I can do is reboot the tv and download my nana's photos from the cloud onto her computer. This hard drive has been so incredibly frustrating to use. When I first got it, it didn't show up in my devices when I first plugged it in. I had to go into the disk manager and create the new volume myself, but for real this thing was fighting me every second of the way. I'm usually pretty good at just figuring it out through tutorials online but the steps they were telling me to take were just not possible. I couldn't click on create simple volume. I couldn't click on anything except the properties menu. I eventually, and I couldn't tell you how, was able to finally name the volume without getting an error message and it was working just fine. For months it worked just fine. Then, a few days ago, out of no where, it just wasn't showing up. I restarted my computer, plug and unplug, I even went back to try to do whatever magic I did before to add the volume. Randomly, it just decides to show up again! Hurray! All my files were corrupted but it's fine, I have backups. As I am about to hopefully fix it, POOF! It just disappears again. Nothing came unplugged, I checked and double checked. It just disappeared like hey! I see you're about to fix me, wouldn't it be funny if I just- Anyway, this external hard drive sucks, it's not worth the effort. I was using these cheap ones before, sure they didn't have a ton of storage and the cable was loose so it would fall out all the time but at least it was storing my data instead of holding it hostage.

This is my second WD external drive . The old one still works fine but it is several years old . I bought this to back up my back up.