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Customer Ratings & Reviews

$158.99

Customer reviews

Rating 4.7 out of 5 stars with 2656 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the product's ease of use, ample storage, and strong overall performance. They also appreciate its convenient size, impressive speed, and competitive price. The only notable concern raised by a small number of users is regarding the clarity of the instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 2,656 reviews
  • Rated 5 out of 5 stars

    Used to set up laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad used this to facilitate the transfer of data to new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External hard drive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am assuming it is good, Geek backed things up for me.

    I would recommend this to a friend
  • Cons mentioned:
    Instructions

    Rated 3 out of 5 stars

    portable hard drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device does not come with instructions so good luck

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So disappointing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted storage for my photos. I was unable to put any photos in it. It asked me to download the software. The software seemed to promote upgrades. When I tried to access the software it crashed my browser. I kept trying to make it work. No help from WD. I returned it too late for a refund. The first one they sold me was $45.00. The second one that the salesperson told me didn't require software was an additional $10.00. The second one did the exact same thing as the first. I have a $55.00 store credit with no other brand available at this time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    USB C cord not included.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked pretty well. I got it for my iPad, but it doesn’t come with a USB-C cord. Had to use one from another device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect replacement to what we had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement to the backup drive we had - working great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Have not used yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just plugged it up tp my computer last week, I do not know if geek squad loaded it or not!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Has some issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our old WD Passport with this model. It works, but still experiencing some of the same issues. We have to try twice consecutively to get it to start a backup. Then, when the backup is done, we try to "disconnect" the device properly, and it usually tells us it is still working when it isn't.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely recommend this external hard drive and worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worked as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works fine with manual backup. Scheduled backup doesn't seem to work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Passport

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is a good product for backing up your personal files

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 3 out of 5 stars

    Photos

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can say much about this product because since I purchased it I have not use enough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect HD!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has worked absolutely perfect for my back ups! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great storage device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one for the business and so I bought 1 for personal use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I finally got a back up. Been wanting one for ever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK once I was able to connect it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty straightforward product. Trying to synch it through Microsoft was not in the least bit intuitive, mostly from the MS end.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice choice to give a little more memory to any gaming unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product have not had any issues with it. Would recomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A perfect Harddrive for storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is what I needed and it were affordable. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is very good. Very knowledgable, polite

    I would recommend this to a friend