Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$158.99

Customer reviews

Rating 4.7 out of 5 stars with 2656 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the product's ease of use, ample storage, and strong overall performance. They also appreciate its convenient size, impressive speed, and competitive price. The only notable concern raised by a small number of users is regarding the clarity of the instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 2,656 reviews
  • Rated 4 out of 5 stars

    A good hardware

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing that I didn’t like is that you can’t switch between pc or Mac you can only use it on one of them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will shop again at Best Buy and will shop for good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product. Would buy again if need be.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent drive but casing is cheap plastic

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent drive but casing is cheap plastic and vulnerable. it works fine but time will tell if it holds out.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Served it's purpose

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did what we needed it to do and that was back up a hard drive that was dying

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but like every other

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should come out with different colors or designs, so they dont look like every othe black plastic piece of tech.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great does what i needed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great just a little hard to set it up Would recommend to anyone to get . just hard to set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is great, easy to use and will take me a minute to review all the features. So far, all my apps are running fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    did the job

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD - My Passport 1TB External USB 3.0 Portable Hard Drive with Hardware Encryption (Latest Model) - Black

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Can't use manual USB port plugin for Work Printer.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old portable hard drive is the same brand but old model. This new one can't be plugged in to a printer for me to swlect a file to print. I'm sure you are thinking, plug into a printer? Can't you just print from your computer? At HOME yes, at work the department imhad to wmswitch a few things over so I don't currently have a printer in my office. So i have to go to the copy room and plug in a device. This device won't show up on the printer. But my Old WD portable hard drive does. Weird. Brand new out of the box, i had a test for my students but couldn't print it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Reveiw

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for what I need it for .............................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good but not as good as passport ultra

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good but not as good as passport ultra which was not available. indicator light was not as bright as ultra.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works very well keeps backup

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive works very well although the documentation is lacking for someone that is not a techie

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is fine.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase Date: 9/15/2019-it is ok, I wish I would have returned it within the time frame though. It is ok.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's alright but not great

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's alright I prefer the alternative choices to WD

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello Matthew, we sincerely apologize for any inconvenience caused to you. Your experience matters to us, and if you are experiencing any issues we are committed to resolving it promptly. Please do not hesitate to contact our Customer Service team at (https://support-en.wd.com/app/askweb). The Customer Support team will contact you as soon as possible. WDConnections

  • Rated 4 out of 5 stars

    Good value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bit of a pain to set up for Max but so far so good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but we decided it was not “big” enough and exchanged it for a 2 terrabite.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good to have as a backup

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this when trying to recover data from old laptop. Will also use it with my new MacBook

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    just wanted a backup device

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended for my use since I didn't need a lot of space for backup. However, I could not figure out how to set it up on my Macair. Even a friend who is more tech savvy couldn't do it. I had to take it to a computer store to install the software. Now that I've figured out how it works, I guess it is. But I wouldn't know how to check.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 3 out of 5 stars

    Fine product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fine product for saving pics. Would buy this product again maybe.

    I would recommend this to a friend