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Customer Ratings & Reviews

$158.99

Customer reviews

Rating 4.7 out of 5 stars with 2656 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are delighted by the product's ease of use, ample storage, and strong overall performance. They also appreciate its convenient size, impressive speed, and competitive price. The only notable concern raised by a small number of users is regarding the clarity of the instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 2,656 reviews
  • Rated 4 out of 5 stars

    Good service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not work with my android phone. Too much power required. Returned no problem

    No, I would not recommend this to a friend
  • Cons mentioned:
    Instructions

    Rated 3 out of 5 stars

    Difficult to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No instructions came with the hard drive, not even an on line Manuel!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for holding pictures

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this with our new laptop. We transferred all our pictures from our old laptop. Quick and easy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    would like a demo on use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need instruction on how to use it effectively. Please advise.

    I would recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello DonW, Please be informed that the WD My Passport drive is a plug 'n' play device that has been tested and designed for Windows and Mac computers. It is a plug and play device, you can simply plug the drive in via USB cable. This drive can help you store photos, videos, music and documents. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf WDConnections

  • Rated 4 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable hard drive is a great product. However, it did not come with any instructions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WD External Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad recommended this so I assume it fulfills my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you. Have not reviewed device to date. Am working on it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Storage drive

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New portable hard drive purchased after my old one kicked the bucket.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No password protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second WD Passport and the first one was great but I outgrew it so I bought this one. WHAT A MISTAKE THAT WAS! I had to enter a password which I thought was for password protection but turns out it’s not. Seems there’s no way to easily add password protection to this WD model (or maybe not at all). I asked for help but the response I got was blah, blah, blah, passport, blah, blah, blah… go to this link to see how to MAYBE do what I asked. What’s the point of a device with personal information and files that you can’t password protect? If I hadn’t passed the 14 day limit, I’d return it but, instead, I’ll erase it and use it as a shiny paperweight. Thanks for nothing WD and Best Buy.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 5G

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone & camera, easy to use. 5G Samsung phone is very efficient.

    I would recommend this to a friend
  • Cons mentioned:
    Instructions

    Rated 2 out of 5 stars

    Not happy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor instructions on using. Still trying to figure out how to back up my laptop. Even instructions on Utube are lacking.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's probably is a good product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was purchased solely to back up pictures from my desktop and laptop computers while they were being repaired. Currently, it's of no use to me since I do not know how to get my files off the drive. I would have appreciated the Geek Squad installing what is on the drive back onto my computers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Geek Squad Manager turned this purchase into i

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Manager turned this purchase into in good value for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there was lots of stratagem on this device I purchased for extra data protection.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worked as far as I know

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't realize that it doesn't plug in. I wonder what happens when the battery for it will no longer charge?? Had to do a lot of research on line to figure out how to back it up and if there was a program for it. Not extremely user friendly.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Back up drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A standard drive seems to work fine is it interface with

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very basic and good option for anybody looking for a hard drive

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Used to transfer data from old computer to new one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to transfer data from old computer to new one. The data was incomplete.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    WD My Passport

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Does the job at backing up that it is supposed to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a back up for my work computer. Does the job.

    I would recommend this to a friend