Customer Ratings & Reviews

I do not use it. I came away from Best Buy with two of these things. One in a blue box, one in a orange box. What am I supposed to do with two? Should I return one for a refund or what? No one has contacted me about my visit to Best Buy. Agent Leia was minimal in her presentation and information.

not liking the non user friendly item, had to install it first just to find instructions on how to use it and still haven't found time to do that,ugh

Not the easiest to set up for use . Interphase also not the best

Bought this a year ago and now it unreadable. That sucks. Lost a day of work - will see if Best Buy will cover the cost of extracting the data from it.

A salesman suggested this drive for a MAC. He said that It is a plug and play. Well, I plugged It in and got the play part was to down load some software from the drive to the Mac. Ok I did that. Next was to format the drive to the MAC standard. The program need something from the internet and got a message that the web site could not be found. At this point I quit the dance and took the drive back.

This thing stopped working almost immediately. I definitely wasted my money

This is not what I was looking for. I wanted something to back up my computer into onto in the case that my computer crashed. I don't know what this does.

Didn’t work for me since it’s not compatible with Windows 7. That wasn’t clear when purchased online.

This product sucks.... it crashed in six months of having it..... thank God i had a backup.... paying more to retrieve my files, three times more than the thing cost is a no for me.... find a samsung hard drive

Couldn’t get to work even after taking unit back to geek squad to see if product was good. Then got other product that worked without problems.

Instructions for setting up this device were not clear. It did not save my files properly. I contacted the companies support via chat. I tried to explain the issues that I was having and the only thing they would do is route me back to their online instructions which were not clear, and the reason I contacted them in the first place. I would not recommend this product to anybody and will never by one of these items again.

DO NOT BUY I REPEAT DO NOT BUY THIS.. Second time having to buy this because the first one stopped working randomly and this time i transferred my files from my laptop to the hard drive and it instantly stopped working

I may not recommend this external USB...i bought a new HP Spectre 13" laptop. I hooked this portable hard drive and the Spectre did NOT automatically recognize the hard drive...one has to go to the process of Settings and configurations. the WD developer should make it easy to have a plug and play feature and NOT for the consumer to figure it out and the instructions are NOT simple... Cesar

Its a good hdd for the price. Nothing wrong with it very satisfied

Stopped working after 1 year, don't know how I'm going to get all my storage out from the device.

Very slow. Transfer data takes longer than older harddrives I have

On Sept 25, computer would not turn on, completely dead. No power at all. numerous attempts to turn it on but no luck. Have an appointment today at 11:30 am with Geek Squad to retrieve my pictures if possible, If I cannot recover my pics, I will never purchased an HP again and I have used HP computers for years. very upset and disappointed

This guy failed on me within a month. I purchased it exclusively to back a laptop harddrive that was getting worked on. And once the work was started and the data was no longer available on my macbook, the drive failed so I was out of luck (the worst) and when I brought it back to Best Buy I was unable to return it or exchange it.

I wanted to back-up and store some stuff off my Apple computer. I formatted it for IOS but would not start a back-up. Called for help and spent at least an hour on the phone with a nice representative of the Geek Squad but he could not get it to work. I returned it and received a prompt refund.

It was not used as I purchased it at the time I dropped off my computer. As BB was not able to fixe my computer and therefore I wasn't able to copy my items to the external drive, I had no need for the item. As it was not opened and never left the store, it was returned. My rating reflects the service received not the product.