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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 8921 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers admire the My Passport 1TB External USB 3.0 Portable Hard Drive for its large storage capacity, ease of use, and reliable performance. Many appreciate its convenient size and the value for its price, finding it easy to use with various computers. While some did not utilize the included software, positive feedback overwhelmingly focuses on the drive's ability to prevent data loss and its overall user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 101 Showing 2,001-2,020 of 8,921 reviews
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great for movie storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this storage drive to hold our downloaded movies. It does a great job and holding, storing and playing the movies with no lag on our video player. If you travel a lot, this is a great way to hold all of the movies you love!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For my backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working just fine. I have had it plugged in since I bought it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Compact extetnal hard drive to carry.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard drive is simple to connect with its own cable(mini USB to USB). VERY easy to carry, whether in a backpack, fannypack, messenger bag, or laptop carry case. Any problems or questions you can contact their customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Storage

    Rated 4 out of 5 stars

    Great hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the right size .1TB is what I was looking for .Its also great how small it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is exactly as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a repository for a special project so that all photos and other data for digital albums could be in one place and available on different machines. The unit moves easily between the multiple machines that are being used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra Storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great tool for extra storage without slowing your computer down!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliability

    Rated 4 out of 5 stars

    Great extra unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, well performing hard drive. Good for laptops for backing up work computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What more can one say other than it does the task for which it was bought?

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    It holds my data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tons of these laying around everywhere. I use them to back up my photos for my photography business. I load them with photos from the previous 6 months then place them in a fire resistant safe. So for I havnt had any fail on me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple Plug And Play...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed the additional space for windows 10 to upgrade. Worked just fine for that and now that I have it, I'm sure I'll find other uses for it. My only gripe is it being delivered in a non padded postal shipping envelope. Poor choice for a hard-drive...

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Replacement of old model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tutored by the techs how to use the Windows backup method rather than the WD software. Much better. The device has loads of storage. I had the Geek Squad do a prebackup when I purchased the device. Guess I'm not as fearless as in younger days.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer Problem and needed back up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon recommendation of Geek Squad Member, purchased the item. Easy plug and play at nice price. Geek Squad backed up information and was able to get laptop back to new and reloaded. Excellent hard drive back up product.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my husband, the professional "ametur" photographer who has hundreds of folders containing thousands of photos dating back to his childhood, and after our wedding 7 months ago he needed a new much larger storage so this was just perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title says, this is an absolute essential! It’s always a good idea to create a backup of all your computer files and this does the job! Also offers some extra cool security features at a decent price. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Second purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this passport to work with my Tablo DVR. It was very easy to setup and use for this purpose. I have a 2 TB version that I use to back up my computer and it is very easy to use as well. They are worth the price paid.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as expected with a caveat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and use. However if you have a bluetooth mouse/keyboard dongle plugged into your usb port right next to the HD's usb port you will get interference and your mouse/keyboard will not work. The usb cable for the HD causes some sort of interference. I moved my mouse/keyboard dongle to a usb port on the back of my pc and everything worked. It is definitely the HD's cable and not a bad port.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    A needed Backup device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not use any backup device for years. When my computer went down I was so frighten. Best Buy Tech fix my computer and suggested this back up. Price was right and I feel so secure. I do not know why I was so reckless. Very affordable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup ("plug and play"); works well; good size for travel.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    Lightweight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to transfer files from my Mac. Easily loads and lots of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Driver was slow to download

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took about 45 minutes for the driver to download and another 3 hours to transfer 400 GB worth of photos and videos. But once it was done it was easy to access them and doing backups is a breeze now.

    I would recommend this to a friend