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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 8921 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers admire the My Passport 1TB External USB 3.0 Portable Hard Drive for its large storage capacity, ease of use, and reliable performance. Many appreciate its convenient size and the value for its price, finding it easy to use with various computers. While some did not utilize the included software, positive feedback overwhelmingly focuses on the drive's ability to prevent data loss and its overall user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 8,921 reviews
  • Pros mentioned:
    Reliability

    Rated 4 out of 5 stars

    Usually a top rated external hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This brand and general model type is usually rated 5 stars by people. It works fine. Good instructions online. Comes in attractive colors. Bulky and you might like a slimmer external. But Passport is often seen as more reliable than Seagate say a good number of BB and other sales reps in 2017. Head of usb cord can be a bit hard to plug in as goes in tight and upside down. Other than for that is a very good product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this to replace my old one. Read a few reviews about it not being easy to use but it was. Just plug it into the computer follow the prompts and it will back up as often as you need. I even double checked that what I wanted to be saved was there and it is so no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    My desktop tower died and I needed a new one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My desktop tower died so I reviewed a few on-line. At Best Buy, I explained what my old computer could do and what I needed in a new one. The salesman was informative and guided me to a top rated model that was less than I expected to pay. It is working out very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recovered All My Data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My PC was locked by someone (hacked) Geek Squad agent recommended the use of this to recover my data. Took a week for them to get things processed but complete success. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Tried and true

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is always important to have a backup. The price was right and I appreciated that Best Buy price matched Amazon. The only strange bit was the protection plan for this item. If it goes bad, it’s not the hardware I’m concerned about. I want to save the information!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Compact Protection for Your Data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit was very easy to set up with the USB connection to the computer. It is easy to disconnect and keep in a safe place when traveling away from home. Recently lost a computer by theft from our car. Nice to have a back up with all the data files that were on the computer.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Good for a fair price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a simple external hard drive that serves well for holding large content of information. Information such a projects, large amount of music, work file, and encrypted files. This product even has a safety locking mechanism built in so your information can be protected!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    Met the requirements

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2T, portable and easy to use. If that's what you need this fits the bill. Save early and save often.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Bought 2

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    File transfers are quick and easy, zero malfunctioning, and great TB storage for a reasonable price. Only complaint is that the cord isn't great quality. Handle with care or it will easily bend at where the adapter meets the cord.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great for storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s dying for storage especially if you want to see pictures or falls and you don’t want to save it on your hard drive if you have a lot of data on it. Great for backing up a lot of assessor he’s especially for one terabyte and Microsoft security enabled.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Your Child's Life in Pics on one external drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive is large enough to transfer your child's entire life's pictures to one external drive. Think graduation party. No problem; get all the pics in one swoop. Senior nite in sports? Browse one external drive and print the pics you want. "Once and done."

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regard this as a necessary back-up for my computer. Glad Geek Squad could do it for me!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After operating for 25 years without a backup device, I finally decided I had better have a device to back up all my data. It was much easier to use than I thought. I just plugged it in and that was all that there was to it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Passport 1TB External USB 3.0 is working fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Passport 1TB, external USB 3.0 Portable hard drive is working very good. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad suggested this product for computer backup and I am pleased with the results.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not functional for my purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this external hard drive with the intention of making a copy of everything on my USB flash drive in case it ever gets lost then will have a back up. I plugged it into my computer and it would not let me immediately transfer all of my files from flash drive to external hard drive. I'm going to have to make a copy of everything on my computer first and then transfer over the the external hard drive, which was a step I was hoping to avoid. It probably works great for other purposes, just not the one I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WD My Passport 1TB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having an emergency back-up by Geek Squad eliminate some very important data, I purchased the Passport. It is super easy to set up and use. My back-ups are now automatic and I can disconnect and take the drive off-site with me when I leave the office.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great For Storing Pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I would be able to transfer all my cell phone pictures and videos and free up memory. So far everything has worked like it should and I have had no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    D - My Passport 1TB External USB 3.0 Portable Hard Drive - Black Store and share data with this Western Digital 1TB My Passport Ultra hard drive. Use the drive to quickly back up important files on your home or work computer, then secure the information with a..

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my third passport; all 3 are I use. I use this for a security camera system. I am getting almost a week of video on this before it overwrites. This drive was just a few dollars more than an overpriced laptop case I recently bought.

    I would recommend this to a friend