Customer Ratings & Reviews

Hi everyone, everything was perfect! Really easy to use.

It was a pain to set up for use on my Mac. Directions not included in package. My boyfriend had to look it up online and do it for me. I was literally going to return it. Good for a Windows but really annoying for a MAC.

Broke after a couple of months of use, before then it was working perfect. A slight increase of pressure on it destroyed it from working. Wouldn't really recommend.

Just what we needed. Great price. And fast shipping.

I have bought dozens of external drives for business. I bought this to use with a. Mac and was told in-store it is compatible. It is not. To run it on a Mac you have to install a program. I did this and learned that it wanted full permissions for system, security, other storage, cloud storage etc. It was so bad that I returned the item - complained to Best Buy and bought a Seagate that already had both file systems installed at Staples. (For less $$.). You do not want an external hard drive that requires the permissions this software was asking for.

A great way to backup your system. Very reliable

Good stuf …………………………………………………………………,(;(;……(:…..(:.

This is a good drive to use for backups, but not fast enough to use for gaming. Bought it to use with a PS4 and it takes forever to write data to.

For a person who is not too computer literate, this process was difficulty. It Needs better instructions. I had to do ALOT of googling about how to transfer files, and retrieve them using this product.

I've owned several WD portable hard drives. This one too is good, I thought it was going to be a USB c connection, but just regular USB. That was my fault for not checking the specs more thoroughly

It would continually show that files were being copied to the external drive, however, though even their completion appeared from the progress statuses, no files were ever saved to the drive. As a result, I lost two years worth of work and data. I tried to copy files after I learned this to see if it had somehow been user error, but it wasn’t. I would definitely never recommend and chance receiving a defective item as I must have. The worst part is Best Buy then refused to accept the return.

I’ve gone through 2 of these in 4 months. First one lasted 2 months and stopped working. I thought it may have just been faulty so I returned it for a new one. Second one worked phenomenally until I plugged it in one day and, like it’s predecessor, the drive decided it was no longer interested in connecting to my computer. Thought it might be because I have to “unlock it”. By the time I tried it said I already have 5 failed password attempts (I don’t even remember setting a password to begin with). The only option after that was erasing the hard drive. I then went through the erasing process, only to have a window saying even my hard drive erase failed. For the sake of your sanity never buy this.

We really needed some extra storage & bought this so we could use it for different devices and holding games. I was able to install ESO on it and after playing for 30 minutes the next day, it kept saying "fatal hardware error" Don't buy this. You get what you pay for. Shell out more money for something better that doesn't die in 24 hours.

It has been difficult to transfer data from OneDrive (microsoft) to this hard drive because my laptop is a chromebook with google operating system.

Was accidentally knocked off my desk at school (about 3 feet up) and stopped working. next time I'll find a drive that's at least a bit more shock proof.

I’m sure this works fine with a PC, and maybe it was just my problem-but I couldn’t get this to work with my Mac and had to return it. It’s too bad because it looks really nice and I love the color

Came with almost zero instructions. Took a long time to do a backup directly from my computer. Love the compact design. Intend to put it in safe deposit box.

I rate it five stars for suiting the purpose for which it was purchased. I rate it three stars for the review because I expect it will fail fairly quickly based on my past experience with My Passport drives.

The drive works but the auto backup feature doesn’t. I just copy things by dragging and dropping and then it works. I purchased it because of the price when it was on sale.

Not my favorite hard drive , but that is all best buy has. Would rather use a lacie