Customer Ratings & Reviews

Had this external HD for about 4 years and it stopped working before I could recover my data. I finally was able to but it was not cheap!

This broke the first time I used it. I tried to get ahold of WD to replace it with no luck.

Return service was excellent. I would have bought a computer but the sales service was worse than poor. So bad I dont think I will ever go back.

I was very unhappy when I tried to use this external drive. It had no directions on how to use it and I couldn't get it to work. All that was included was a Technical Support, Safety and Warranty Guide written in English and many other languages. Thankfully my niece figured it out but it is worthless to me unless she comes over again. When it did backup my laptop there was no setting other than hourly or daily. I only needed to back it up once. Thankfully I have the One Drive which now backs everything up whenever it is changed and I don't have to fight with it or try to figure out how to do it. Not sure if Windows 11 is the problem as I've had the WD My Passport external drive before and never had an issue trying to use it with Windows 7 and 10.

First time getting it. Not sure if it was beneficial.? I guess it was haven't heard any complaints from the person I purchased it for.??

My favorite reason for buying the WD My Passport range versus any other hard drive is the encryption. You set a password to access the drive which is perfect for levels of security you might require.

Worked well for a time, then failed before a year was up. Used a data recovery firm after Geek Squad failed to recover data. Independent firm was able to recover some data, but not all. Only gave 2 stars because it did work for a time.

Does not work with older computer systems and you must download the drivers via internet

It’s works just as you would think, I’m using it for my PS4. Although I can’t plug it in to a usb hub cuz it needs a direct connection

My WD - My Passport 2TB External USB 3.0 Portable Hard Drive with Hardware Encryption (Latest Model) in Red works well.

Not thrilled that the connecting cable isn’t standard but it does work and I haven’t had any issues so far.

Purchased as a backup drive for work. Sometimes it works, sometimes it doesn’t. Unreliable is the best description.

Might have been great, but was sold to me as compatible with my device when it was not. Had to return.

Price was not bad. Small and holds much data. Hoping the recovery and quality lasts and can count on the product for years.

I bought this My Passport drive to transfer my financial data from one PC to another. Worked fine the first 2 times. A few weeks after purchase I went to add more data and the drive had failed. It's making a clicking noise, and now there's a warning message that Windows doesn't recognize it. BB states that it is out of the return time period, Plus I wouldn't return the drive anyway with all my inaccessible personal finance data on it. Disappointed. $80 down the drain.

said it was compatible for some MAC features but would not even show up when I plugged it in

I had to return the 1st one I bought because it did not work. The replacement worked fine.

too much trouble to adapt to Mac with reformatting

I only wish that I could still use it, but I reformatted my pc and can now only use it through my network

I have bought 2 of these in the last year. They seem to randomly stop working after a while. Never dropped or banged around, just stopped working for seemingly no reason. I had a friend say his did the same thing. For the price im sure there is a much more reliable product from another company.