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Customer Ratings & Reviews

Your price for this item is $116.37

Customer reviews

Rating 4.7 out of 5 stars with 5055 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 5,055 reviews
  • Rated 1 out of 5 stars

    Slow Speeds, Internal HDD Faster, Dont buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speeds of only 90MBps - Takes time to open photos and videos. My 10 year old Hitachi hard drive is faster than this at 7200rpm/130MBps. This is sad given how new this device is and how good the reviews are, dont get this for any sort of media storage/game storage. An internal hard drive for games is cheaper and faster than this

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great store assistant.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store assistant told me what to buy and it worked great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Windows fails to see it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for backing up photos for a trip we took that was 3 weeks long. Unfortunately it does not work my laptop does not see it at all it is attached but cannot be used on my Windows laptop. As the warranty to return was 30 days it just sits

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its small and easy to travel with. Doesnt take up space on my desk.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disconnected wrong

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only bad thing is that one time the it was disconnected wrong it stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Portable hard drive

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not reliable. Lost all my information. Worked well first but not functional anymore within a few months

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My Passport Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, great value, great product from a great company

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terrible product. It presents itself as simple, plug and play. However there’s software that it asks you to install that creates all kinds of additional complexity. I promptly returned this and got another one which works much better.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello GregS, We are sorry that you have returned the drive before we had the opportunity to assist you. For any assistance with the product in future, please feel free to or submit a support request at https://support-en.wd.com/app/askweb we will be happy to assist you. WDConnections

  • Rated 5 out of 5 stars

    Best Backup Device!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than enough storage for my needs, and very easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't go wrong with WD

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase .... This was the exact setup I was wanting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the money. I would buy again. Well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product, it is my second purchase of WD HArd drive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice for PS5 Storage

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. works perfectly with our PS5.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work with Dropbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not for lack of trying...I spent a whole week trying to backup my Dropbox files on the WD Passport but it never fully work. It would start the process with a few random files but then it stopped. I tried reformating the drive several times, I uninstalled the software and and reinstalled the software, I even called customer service who was not much help, nothing worked. That's too bad I was really looking forward to keeping this little guy...I see a lot of 5 stars reviews online, good for them...maybe the issue is with Dropbox specifically, I don't know.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    External Hard Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took care of my problem, with a full computer hard drive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not problem at all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi everyone, everything was perfect! Really easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we needed. Great price. And fast shipping.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not able to use this on Mac

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I told the Best Buy salesperson we have a Mac. Said this would work to make backups. It did not. Make sure to get the my Passport for Mac. That one works with a Mac very well.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    OK

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after a couple of months of use, before then it was working perfect. A slight increase of pressure on it destroyed it from working. Wouldn't really recommend.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    OK

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after a couple of months of use, before then it was working perfect. A slight increase of pressure on it destroyed it from working. Wouldn't really recommend.

    No, I would not recommend this to a friend