Customer Ratings & Reviews

I was told this would back my files up to the Passport and to the cloud. It does not back up to the cloud I found out when I called in. It did back up the files I wanted manually but it won't do the automatic back up like it is supposed to. I will have to call in to WD again. I did have another WD product and was not satisfied with that either. This will be the last one.

Was easy to set up and use, but after a month it stopped working. I called WD tech support and they said they were sorry but it's dead. I also lost all my data on this thing.

The drive for the first day when I add some files to it then after adding a password using WD utilities it just display message parameter invalid when I tried to open it. I should have returned it but I thought it was not a big deal and once I format the drive this message would stop and I could use the drive, but it did not and now I am after the allowed return period.

Good stuf …………………………………………………………………,(;(;……(:…..(:.

This thing was horrible. I bought it and the same day I uploaded all my pictures from an old trip to puerto Vallarta and then the hard drive malfunction and I lost everything. The guy at geek squad told me sometimes they malfunction and that they could try to salvage my pictures for a few hundred dollars I was like no way jose and got a refund for that crap.

No password protection software like older WD Passports. Not secure. I wouldn't have bought it, if I had know that.

The drive worked great for a bit. Unfortunately it has only lasted for a little over 5 months and has failed. Going through the replacement process with it now.

The Passport did not work with Windows 7, I wanted it to back up my files before switching to Windows 10. Hopefully it will work better with Windows 10.

We really needed some extra storage & bought this so we could use it for different devices and holding games. I was able to install ESO on it and after playing for 30 minutes the next day, it kept saying "fatal hardware error" Don't buy this. You get what you pay for. Shell out more money for something better that doesn't die in 24 hours.

Unfotunately the transfer cable that came with it did not work, usb end seem to be too large. once i ordered another cable then it worked correctly

I had a lot of difficult using this external drive with my Mac. First it wouldn't format. Actually had to go back to the store and the applecare advisor had to do it. He did the same steps we did at home but would not work on my home mac. Then it worked fine for a short time and all of a sudden I could not see the drive anymore after all of my data was already on there. After a while it came back again; again for a short time. Right now again it is not recognized by my Mac. . .would not purchase again.

I never right reviews but in this case it is necessary people know. If you want to archive files on this device. Erase it from your current device. & then this driver to break & all your stuff deletes. Go ahead a buy it.

I bought this product thinking it was gonna be a great resource to save my extra files on…. I was wrong it randomly stopped working after not even 3 full months. Now I’m in the process of data recovery and having to buy the hard drive I originally wanted but was out of stock in my store at the time of purchase!

Bought on 5-9-21, ceased to function on 6-4-21. I've owned it for less than a month and it has stopped working. It's loaded with many hundreds of photos that I can no longer access. Trouble shooting the device has proven to be futile. I will be taking it back to the store tomorrow but still I'm unable to retrieve my data from it. Piece of trash!

Poor quality, it did not make it a month. Crashed and no recovery. It wasted all my time in backing-up my files, and I thought I was safe. Not reliable. I cannot recommend buying this.

Bought to use with a Mac. Made sure to format it for the Mac and a few months later it stopped working with what Mac. It’s corrupted.

Cheap and horrible product. I am so upset that I wasted my money on this product. Didn't stay connected to my PS4, which constantly had to repair it. I tried to wipe it on my PC and it is telling me it's a bad disk. Do Not waste your money on this. Buy a different brand and spend a little more money.

I have not been able to get ut to back up on my computer. Need assistance

Absolutely a waste of time. Is it Apple though? Or the absurdity of these companies scamming you into buying their products at already sky high prices and then slamming you with MORE charges to even use the darn product? Needed this hard drive in a pinch. Couldn’t use this HD after jumping through their hoop of purchasing the driver for the updated Mac software because then it wasn’t even compatible. Unreal.

I will only give this a negative review because I bought it for my playstation 4. Horrible. Wasted hours and weeks of my life downloading games and for it all to be wiped clean the moment I started to play one. I bought this item twice and the same thing happened again. Please don't buy this for your gaming consoles.