Customer Ratings & Reviews

I would’ve given this zero stars if I could. The hard drive died on me two days after I bought it. I returned the Best Buy for a refund.

TRASHHH!! The struggle you have to go through with this Hd is unreal. I am a digital nerd, I have to repair this thing too many times. Continues to unmount from my mac or windows systems, swapped cords; not the cords. One time, I lost all files on it. Throwing this in the trash!

This is my second drive back to back I've purchased and failed, these Passport drives are awful and I do not recommend unless you want to give free money. Second WD drive to fail within months of purchase. These drives are horrible

This drive started making a 'click' sound when I was copying over some files. My transfer failed and so did the drive. I usually only buy Samsung SSDs since I had such poor luck with WD for years in my laptops and video backup drives. Thought I would give them another chance Looks like nothing has changed

This item did not come with an instructions on how to use. Very frustrating.

I purchased this from Best Buy and have tried many times to install product and to no avail. On 10/30/2020, Geek Squad attempted to install three different times on this date and were not successful saying it is defected. I am very sorry that I spent money on this product and it is not performing as should be.

I had bought 2 they both broke withing 5 months. i do not recomend these.

No I have to return it. Very unfortunate. But it just stopped working after a week.

This stupid thing keep bugging out I should have went to GameStop

Lasted less than six months of very light usage as an external storage device for an Xbox One, failing and taking 1 TB of stored games with it. Drive is now largely unmountable with a tell-tale clicking noise. On the rare occasions it does mount, the console reports all games stored on it are corrupt.

I own other styles but this one stopped working after a few months.

Stopped recognizing and would only show “fatal error “ when trying to troubleshoot. Lasted about 2 weeks. I kept meaning to return but so busy at work kept forgetting. So now I own a red paper weight I’d be willing to sell you cheap.

This item is defective it stops working 20 days after I bought it, I’ve called customer service to see if I can get it exchange they have told me it’s out 5 days of the exchange date so I’m left with a broken external hard drive. I’m sure that’s my last time buying stuff from them.

Couldn't get through the setup. WD website locked out the device and provided no method to reset. Had to return item for credit and buy another vendor's solution.

When I connected this to my Mac computer there was a "grinding" noise coming from it. Never heard that one before. After formatting it for my Mac it would not mount on my computer. Returned this dud for a replacement. The replacement is not making sounds and is functioning fine for one day at least!

I have had this for less than a month and it already needs to be replaced. This item went bad on me 4 days after the 15 day return policy. Do not purchase If you plan to use this longer than a month.

I have had this drive for 4 months, no problem with it then randomly after 1 week it just no longer is recognized by anything anymore and just gives an error.

I brought it home and put lots of valuable data on it and it tore up the next day. There was no way to get to the data. This is just my experience. I’m sure it’s a fine product but the one I got was not.

Bought it for the ps4 worked good for about two weeks. Started needing repairs once in a while. A month out and it constantly needs repairs and reformats. Turned off the automatic sleep setting on the hardrive using a pc, still has issues. Probably works great as a normal pc external hard drive.

Purchased two of these. I put my steam games on them so I could transfer the game from my main computer and my laptop. With in a week, I lost my entire library of games and my saved game data.