Customer Ratings & Reviews

Had to return. Wasn't working when i bought it for a friend.

this carp product will annoy you. In week two it failed to open. I freaked out big time, because I had a lot of information stored in it. Then for magical reason, it worked again. Now it seem to work, but I can no longer trust this crap and had to buy store again from cloud.

I was able to add several GB of data from old computer stored it back in its box, but when connected to new computer it worked for an hour before the computer would stop recognizing it. Must not be a good design.

Stopped working already, well failed just about a month after purchase. I/O error and drive not initialized all of a sudden, nor will it. Of course it was college students weeks of work locked up on there.

Do not buy this product, had for 2 weeks before it crashed and I lost everything; schoolwork, photos, and videos, everything I had on it. DO NOT BUY! WD can not recover you're data and you have to pay again for a possible used one for replacement to your new one!

was unable to connect the unit online it would update. Failed after many attempts including with Western Digital so ended up throwing the MY Passport External Drive into the garbage.

Bad experience. Stopped working and had hardware issues within a few months of use. Very disappointed. There was no way to do a hard reset either. Rotten.

It has been 2 weeks and for my disappointment, it just stopped working. I was taking a good care of this but, for my disgrace.. is has stop working... very disappointed.

During product registration, I received a notice that Western Digital will no long offer support.

I bought this about 2 weeks ago and it is no longer working. Do not buy it since it’s trash. I should have researched online and there are a lot of issues with WD passport which you can look up on YouTube. Never buying WD products again!!!!!

Tried to backup my iMac ... The WD My Passport started making clicking sounds after less than 2 hours of attempting to back up photos ... What a WASTE & DISAPPOINTMENT ... DO NOT BUY!!

Bought a brand new unit and it was defective right out of the box. First thing I did after I opened the item was plugged it straight into my PS4, and it said it was unable to format the device because there was corrupted data on it. How?

Missing an instillation guide and is no longer supported by Western Digital. Unable to activate — what a waste of money! Too bad I waited so long to install it. Lost my money on something that won’t work.

although the product itself is good, the set up and auto back up features are almost non-existent. Support on the WD website is a joke. Had I know how poor the set up would be, i would not have purchased it.

Bought this for additional storage and did not need it until today. It doesn't work, and I missed the return window. Thought I could rely on WD products...

Watch doesn’t charge. The item is defective please review

no instructions...tries to call my local store and only got over seas people.

Have no idea if component works. Geek Squad made me purchase an external drive and then informed were not capable of repairing laptop...which was purchased at BB. Recommend I go somewhere else. Not a problem!!!

The first one didn't work so I exchanged it. the 2nd didn't work either. Neither had any instructions. I asked a guy to come out and finally was able to get it to operate but he charged ~$100. What a bummer!

Got this for my sons computer. It started out great then it crashed, wont do anything. We did get it back up and running but everything was erased . Going to return it and try another brand.