Customer Ratings & Reviews

It would continually show that files were being copied to the external drive, however, though even their completion appeared from the progress statuses, no files were ever saved to the drive. As a result, I lost two years worth of work and data. I tried to copy files after I learned this to see if it had somehow been user error, but it wasn’t. I would definitely never recommend and chance receiving a defective item as I must have. The worst part is Best Buy then refused to accept the return.

It was a pain to set up for use on my Mac. Directions not included in package. My boyfriend had to look it up online and do it for me. I was literally going to return it. Good for a Windows but really annoying for a MAC.

Was accidentally knocked off my desk at school (about 3 feet up) and stopped working. next time I'll find a drive that's at least a bit more shock proof.

I’m sure this works fine with a PC, and maybe it was just my problem-but I couldn’t get this to work with my Mac and had to return it. It’s too bad because it looks really nice and I love the color

While the device is straightforward I'm not happy with the fact I have to have separate software on my machine. The WD software wants to pop-up every time the computer is started.

Each WD Backup device I have purchased has broken. Something as important as a computer backup should be reliable. I give two starts only because the company would good enough to reach out to me after the first bad review, but the company would then only do a replacement if I gave them the broken device, which contained all of the work for my office. I had to therefore take the loss even though I had picture proof and confirmation it burnt out from a BestBuy technician.

Bought to use with a MacBook before realizing wasn’t compatible easily with macs. Ended up returning for the same brand just max compatible and works great!

I was very unhappy when I tried to use this external drive. It had no directions on how to use it and I couldn't get it to work. All that was included was a Technical Support, Safety and Warranty Guide written in English and many other languages. Thankfully my niece figured it out but it is worthless to me unless she comes over again. When it did backup my laptop there was no setting other than hourly or daily. I only needed to back it up once. Thankfully I have the One Drive which now backs everything up whenever it is changed and I don't have to fight with it or try to figure out how to do it. Not sure if Windows 11 is the problem as I've had the WD My Passport external drive before and never had an issue trying to use it with Windows 7 and 10.

Does not work with older computer systems and you must download the drivers via internet

I only wish that I could still use it, but I reformatted my pc and can now only use it through my network

my mom had a old drive over 15 years old .. picked this one out she was amazed at how small it was transferred all data over fast runs smooth

Non Intuitive, hard to obtain support for the non-gamer, everyday pc user

Reasonable product. Easier to take with you that some of the older more bulky options

Ok product ...not as good as some other drives. Bought another from Apple.

There are issue with the delivery process. But I got my refund.

Once again the WD software was a challenge. Would not identify the drive in the software although Windows can see the drive and I can store data on it.

Supposedly the fine print on my signed document for the recovery services warned that it might all not be recovered. However, the $500 estimate describing the files to be recovered did not indicate that some file would not be recovered. I don’t feel that I got what I paid for.

WD is one of the best companies on the market for computer hardware. Love this portable hard drive.

This drive failed within a year and it's going to cost me $1007.00 to recover the data if they can even do it! I should be reimbursed for this drive since I've been a member since 2019 a Total Tech Member pretty sure I have been one longer than that.

I am impressed with the data storage and it is easy to transfer my data.