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Customer Ratings & Reviews

Your price for this item is $72.99
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The comparable value price is $84.99

Customer reviews

Rating 4.7 out of 5 stars with 843 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers express satisfaction with the My Passport 2TB External Hard Drive's ease of use and ample storage capacity. Many appreciate its compact size, reliability, and reasonable price. While the drive's color and lightweight design are also well-received, some users have noted concerns regarding the USB-A port, software installation, and initial setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 843 reviews
  • Rated 1 out of 5 stars

    REFUND

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I used this it has corrupted every game I own on the PS4 and on the hard drive

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hard Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very first time we plugged it in, it made horrible noises and wouldn't work. (apparently this is a known problem) We returned it for a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn’t accept my data had to get another hard dr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor product had to buy something that wasn’t WD, couldn’t download to it Have had trouble with WD before. I won’t buy these any more learned my lesson

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad for its cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine in particular stopped working just about 3 works after I got it, 3 weeks of storage for sixty dollars? I’m charged for time it seems, wouldn’t recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unreliable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost all my data. Had to reformat the drive. Not thrilled

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Suddenly Died

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for a week and a half and then it began to make a weird noise and none of the data on the disc was readable/recoverable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Connection Issue after a month

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost a lot of work with this hard drive. I loved the size but unfortunately I couldn't save it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I did not purhcase this...?

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not ever purchase this product...? How does it said I purchase this? Thanks, Rachid

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not mount

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would not mount easily onto Mac I was told it was compatible. Not happy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Died after only 3 1/2 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive failed after only a few months of use. Calling geek squad now. Ugh.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after a couple months of use. Would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never worked wasted money. Worked for just two days.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Maybe I got a bad one...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But mine pretty much failed immediately. Had to return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Still going strong

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had bad experience with Western Digital laptop drive but couldn't beat the price at the time and needed a portable HDD in short amount of time. Glad I gave this a try. Plug and play right out of the box. Good storage capacity in a small footprint. Survived multiple trips to the desert and still going strong. Perfect as supplemental storage for my PS5. Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portable Hard Drive - My Passport WD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product at a great price!! Matched the description online and arrived early from what was indicated..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Padilla

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just the best, my system it's working better, I'm real happy, the tech was very knowledgeable about the my programs on my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is worth the money!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy to install and important to have! Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and compact. A little difficult to get the software set up properly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No usb port

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe I should somehow already know this, but I feel mislead. Although it states USB throughout the specs, there is no USB port on this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External Hard Drives

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is one that I can depend on to retain my images and I like that they come in colors

    I would recommend this to a friend