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Customer Ratings & Reviews

Your price for this item is $137.99
The comparable value price is $144.99

Customer reviews

Rating 4.7 out of 5 stars with 970 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 970 reviews
  • Rated 5 out of 5 stars

    Good External Hard Drive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly as intended for large file transfers. Using this to store video(s) and larger files that won't transfer or store on web based drives.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good external drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good external dive at a minimal cost. I would buy this again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Portable Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snappy fast and lightweight. Lives up to the name you trust.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this product to my friends and family members

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard drive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product I had no trouble connecting the price was great also

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Western Digital Portable MY PASSPORT Hard Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well now but had trouble installing. Needed tech help. Advertised as plug and play.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never Again, Best Buy...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I received my Best Buy package in the mail, I was shocked to see that the hard drive was mailed in a thin bubble mailer, not a box. To top it off, there wasn't a single shred of packing material anywhere to be found in the envelope. Frankly, there is no possible way that a hard drive can sustain the rigors of shipping without being packaged properly, and my order most certainly was not packaged appropriately. I gave it a shot anyway though to hopefully prove myself wrong. Sure enough, when I plugged the hard drive into my computer, all that can be heard is a loud clicking sound and the computer will not read the hard drive. This hard drive has experienced a mechanical failure and is DOA. I understand that mistakes can sometimes happen, but my order was obviously packaged without any care whatsoever. I have never experienced such a poorly packaged online order, and this hard drive didn't have a chance of making it to me unscatched, given the inadequate packaging. I reached out to Best Buy via e-mail (and attempted chat and phone, though the hold lines were impossible to get through) and offered to accommodate the return of the hard drive. NO RESPONSE WHATSOEVER. I had no other choice but to dispute the charge with my credit card company, as Best Buy refuses to communicate with me, and I will not continue to pay for a damaged hard drive.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Decent drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent hard drive. Software on the drive wouldn't install and I had to install from the manufacturers website.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping, always have a great experience buying online.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Passport

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and reasonable item. Will reccomend to you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As described

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recomend this item, i bought it in a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price of hard drive at bestbuy,no one could beat the service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    External storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product worked better than the previous one I bought for my son. So far, so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one I have purchased for the same computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy, straight forward.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never have too many backup. Come in two colors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of the best investments I made for working at home.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing but a paperweight

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought WD external hard drives for years. But this My Passport 4TB was a complete failure from the start. Multiple PCs and laptops failed to even recognize it. Therefore, useless.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello ReneB, We are sorry for the inconvenience caused to you. We recommend contacting our technical support team directly, as we will be happy to assist you with any troubleshooting and warranty options related to the drive. You can open a support ticket at https://support-en.wd.com the customer support team get back to you in a earliest possible time. WDConnections

  • Rated 5 out of 5 stars

    Great for backing up my laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .....,....,.........,.............................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy plug and play

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st one received was defective, but the tech support confirmed it defective and replaced

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Know you stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to be a geek to get it to work on my computer.

    I would recommend this to a friend