Customer Ratings & Reviews

Works perfectly as intended for large file transfers. Using this to store video(s) and larger files that won't transfer or store on web based drives.

Good external dive at a minimal cost. I would buy this again.

Snappy fast and lightweight. Lives up to the name you trust.

I would highly recommend this product to my friends and family members

Best product I had no trouble connecting the price was great also

Works well now but had trouble installing. Needed tech help. Advertised as plug and play.

When I received my Best Buy package in the mail, I was shocked to see that the hard drive was mailed in a thin bubble mailer, not a box. To top it off, there wasn't a single shred of packing material anywhere to be found in the envelope. Frankly, there is no possible way that a hard drive can sustain the rigors of shipping without being packaged properly, and my order most certainly was not packaged appropriately. I gave it a shot anyway though to hopefully prove myself wrong. Sure enough, when I plugged the hard drive into my computer, all that can be heard is a loud clicking sound and the computer will not read the hard drive. This hard drive has experienced a mechanical failure and is DOA. I understand that mistakes can sometimes happen, but my order was obviously packaged without any care whatsoever. I have never experienced such a poorly packaged online order, and this hard drive didn't have a chance of making it to me unscatched, given the inadequate packaging. I reached out to Best Buy via e-mail (and attempted chat and phone, though the hold lines were impossible to get through) and offered to accommodate the return of the hard drive. NO RESPONSE WHATSOEVER. I had no other choice but to dispute the charge with my credit card company, as Best Buy refuses to communicate with me, and I will not continue to pay for a damaged hard drive.

Decent hard drive. Software on the drive wouldn't install and I had to install from the manufacturers website.

Fast shipping, always have a great experience buying online.

Very good and reasonable item. Will reccomend to you.

I would recomend this item, i bought it in a good price.

Best price of hard drive at bestbuy,no one could beat the service

This product worked better than the previous one I bought for my son. So far, so good

This is the second one I have purchased for the same computer.

You can never have too many backup. Come in two colors.

This was one of the best investments I made for working at home.

I've bought WD external hard drives for years. But this My Passport 4TB was a complete failure from the start. Multiple PCs and laptops failed to even recognize it. Therefore, useless.

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1st one received was defective, but the tech support confirmed it defective and replaced

Have to be a geek to get it to work on my computer.