Customer Ratings & Reviews

Works well now but had trouble installing. Needed tech help. Advertised as plug and play.

When I received my Best Buy package in the mail, I was shocked to see that the hard drive was mailed in a thin bubble mailer, not a box. To top it off, there wasn't a single shred of packing material anywhere to be found in the envelope. Frankly, there is no possible way that a hard drive can sustain the rigors of shipping without being packaged properly, and my order most certainly was not packaged appropriately. I gave it a shot anyway though to hopefully prove myself wrong. Sure enough, when I plugged the hard drive into my computer, all that can be heard is a loud clicking sound and the computer will not read the hard drive. This hard drive has experienced a mechanical failure and is DOA. I understand that mistakes can sometimes happen, but my order was obviously packaged without any care whatsoever. I have never experienced such a poorly packaged online order, and this hard drive didn't have a chance of making it to me unscatched, given the inadequate packaging. I reached out to Best Buy via e-mail (and attempted chat and phone, though the hold lines were impossible to get through) and offered to accommodate the return of the hard drive. NO RESPONSE WHATSOEVER. I had no other choice but to dispute the charge with my credit card company, as Best Buy refuses to communicate with me, and I will not continue to pay for a damaged hard drive.

I would recomend this item, i bought it in a good price.

Best price of hard drive at bestbuy,no one could beat the service

Decent hard drive. Software on the drive wouldn't install and I had to install from the manufacturers website.

Love it! East to use! Very happy with it. Recommend it 100%.

I think the external hard drive is OK but why didn't WD provide clear instructions on how to set it up with Windows 10? If it is set up to do the backup in the middle of the night the problem is that my computer goes to "sleep" after 30 minutes of inactivity but of course I don't want the back-up to take place while I'm in the middle of working with with my computer.

You can never have too many backup. Come in two colors.

Can’t go wrong perfect for gaming and affordable !!

This product worked better than the previous one I bought for my son. So far, so good

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bought it for my wife,,,it's good...I have seagate but Best Buy didn't..I think they do same thing

This was one of the best investments I made for working at home.

why should I have to add a comment to move on sjdfsjf;alsjfd;lasjf;ajfd

1st one received was defective, but the tech support confirmed it defective and replaced

Have to be a geek to get it to work on my computer.

Great item ! I use it everyday with no problems if anyone needs extra storage this is what you need.

I bought this to back up my photos...perfect for the job!

This device is easy to use and works fine. It even reminds me when I haven't backed up for a while!

seems a little slow, but since I am really using it for backups. It is more than fine