Customer Ratings & Reviews

Good drive that can be partitioned For different needs.

Perfect!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Very useful and works great, everyone shouldnuse this

You can never have too many backup. Mine was black.

Not a bad drive. Hate the case. No more rubber feet and color matched cable. Cheap! Make sure to download the latest security lock program to enable drive locking. Older program did not recognize drive. Ditto to unlocking and diagnostic program.

The passport is easy to use. It is just like using a thumb drive. Just drag what you want to backup to the opened window and it is added.

I am sure that not all of them are defective, but mine was. Unfortunately by the time I used it for the first time, it was too late to return it to Best Buy. I tried it on 3 different computers and none of them would recognize it. I tried everything that WD website suggested, but no luck. :(

This is definitely NOT a "plug & play" device for Mac users. It involves downloading third party software, and then booting up the Mac in Recovery mode, and eliminating some of Apple's security functions on the Mac, so the third party software can add file extensions to the Mac's files. Not only is this a big pain in the butt, but it makes me uneasy. I've had problems associated with applications adding extensions to my files in the past. This external hard drive may work well for Windows users, I don't know, but I would not recommend it for Mac. I'm going to return it. And then I'll have to figure out how to uninstall the stuff it added to my hard drive...

The drive does not have rubber grippy feet on the bottom. Constantly worried is going to fall on to the floor.

It worked great for a little over a year. Exactly as you would expect a removeable HD to do. Then one day while copying a file from the removeable HD back to my laptop, my computer popped up "USB device not recognized". Now I can't access it at all. when I plug it in, the HDD spins up, and the working light comes on, but my computer just says "USB device not recognized". I fear my data is lost, and unlike some removeable HD, you can't replace the USB to SATA controller. I doubt I'll EVER buy another WD external drive again.

I am having trouble backing up my computer. I did a 'mirror' when I initially did the backup, now my computer doesn't recognize this drive.

This drive stopped working after about three months of use, and the company that created it (WD) can't even process simple requests. I've been trying to submit an RMA for HOURS now, but every single time I finish the process it resets itself and goes back to the very beginning. It's not allowing me to fill out the information to get it replaced or refunded, I would NEVER recommend this company or product to anybody. As soon as I get this refunded (because I don't trust the replacement to work properly) I'm going with a different company.

Works as needed just kind of a slow copy speed! I returned it because it took 3hrs to copy a 1tb over.

I had high hopes for this one but ultimately due to worse speeds and throttling than their My Book series, this was returned. If you just need a backup, this will do the trick but if you want something you can regularly make use of, then you would be better off with a cheap SSD or more premium full size 3.5" SATA drive.

Great value for backup, but not a speed demon. Using it to archive files that won't be accessed frequently.

Really cheap broke easily would recommend using if a DJ

Piece of Junk quit working properly after maybe a year. Sometimes the computer recognizes it and it starts up and most of the time it doesn't. I don't have this issue on much older drives.

Hard to connect to MacBook. Hoped it would be easier

Doesn’t work for Xbox x game system. Best Buy rep recommended this to me. Not a good buy.

the drive is fine, but your customer service is "0" unless you pay extra for support. I will not buy from your store again.