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Customer reviews

Rating 4.7 out of 5 stars with 1793 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 1,793 reviews
  • Rated 4 out of 5 stars

    External storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product worked better than the previous one I bought for my son. So far, so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for backing up my laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .....,....,.........,.............................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it's good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it for my wife,,,it's good...I have seagate but Best Buy didn't..I think they do same thing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of the best investments I made for working at home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    why should I have to add a comment to move on sjdfsjf;alsjfd;lasjf;ajfd

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy plug and play

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st one received was defective, but the tech support confirmed it defective and replaced

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Know you stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to be a geek to get it to work on my computer.

    I would recommend this to a friend
  • Cons mentioned:
    Usb

    Rated 1 out of 5 stars

    Nothing but a paperweight

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought WD external hard drives for years. But this My Passport 4TB was a complete failure from the start. Multiple PCs and laptops failed to even recognize it. Therefore, useless.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello ReneB, We are sorry for the inconvenience caused to you. We recommend contacting our technical support team directly, as we will be happy to assist you with any troubleshooting and warranty options related to the drive. You can open a support ticket at https://support-en.wd.com the customer support team get back to you in a earliest possible time. WDConnections

  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item ! I use it everyday with no problems if anyone needs extra storage this is what you need.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is easy to use and works fine. It even reminds me when I haven't backed up for a while!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 3 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to back up my photos...perfect for the job!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Storage ... room plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for large storage capacity! Back up critical files, protect from on line thieves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great external hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item I ordered Red making it easy to spot if I laid it down But the backside is black

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good price, good size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems a little slow, but since I am really using it for backups. It is more than fine

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Software Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a windows 10 PC and spent a lot of time with support trying to get the back-up program to work automatically. Basically, it will not recognize my photo files on windows. I have to manually copy the files from A to B which is OK, but not as advertised by WD. I hope there is an update that will fix this.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    There are better one out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it is supposed to do but for the cost could be better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard Disk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get this type of Hard disk cuz it’s a good one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it says, dont drop it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its delicate, deffinately get a case if it's not stationary. 4TB . ☆☆☆☆

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Is fast but difficult to select what to back up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is fast but difficult to select what to back up. Not very intuitive.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Hard drive failed after 5 months

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, easy to use, but after 5 months the drive needs to be sent in for memory recovery - very disappointed and now out the $ to recover data.

    No, I would not recommend this to a friend