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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1793 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers commend the My Passport 4TB External Hard Drive for its ample storage space, ease of use, and reliability. Many appreciate its compact size and find it to be a great value for the price. However, some users have reported issues with USB recognition, and the built-in software, while others feel the cable could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,793 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    External Storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked exactly as the salesman described. It made it easy for someone who isn't savy with things like this.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Extra space for PS4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this specifically to attach to my PS4 to store game files on and it works great. If you find yourself like me and need alot more space for games because Modern Warfare keeps pushing out gigantic updates, then this hard drive is for you! Just a quick format and it was ready to use.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    External hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really great external hard drive. I love the size and it is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Excellent External Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the WD-My Passport 4TB external drive for storage for years of photographs. The drive works great and is fast. I am very pleased with it and would recommend it to anyone needing external or additional storage space.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 4 out of 5 stars

    Portable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stores a lot and uploads fast. Easy to use and is portable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The great little backup device

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very handy little backup device. This is great for backing up photos from my phone. Really easy to use, just plug in (to your phone’s cable) and follow prompts. I also back up to a cloud, but this is easier when I want to transfer photos to another device.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Fine, wish it had WiFi feature

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This did the job but wasn’t exactly what I was looking for. I was hoping to be able to transfer documents via WiFi. The Best Buy rep told me this product does that but it does not. Just a regular drive. I returned it because of that missing piece but would recommend for their storage space of that is not important to you.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Awesome HDD

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my PS5 and have had zero issues. All the PS4 games are stored in it and can play them straight from the HDD. PS5 games have to be moved to console storage in order to play them, but that’s PlayStation’s fault, not the HDD.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Excellent hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down one of the best hard drives I’ve ever purchased. There’s nothing like future proofing your digital media, and this helps significantly. Would highly recommend to any one needing additional space on their computer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great External Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this passport to hold family photos and it has worked well to store everything I scanned. It was easy to use and access the photos I already downloaded to the external hard drive. I would recommend this to anyone who needs an external hard drive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 4 out of 5 stars

    Good for consoles

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly with PS4. Was easy to format. Recommend if you need to increase your memory

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    4TB My Passport external drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for money! Plug and Play but optional software on drive seems to be required at start up - but is not. Just plug it in and start using.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works easily but costly. Met expectations. Little customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Very functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size makes it easy to transport. You backup a lot of data with its 4TB capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    External storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and convenient to use, I would recommend it to any video game player or work from home person. It is very easy to set up. It allows the owner to save data on a separate device which means if the primary device has problems, you will not lose any data that you can not afford to lose

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Never a Problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 20 or more Western Digital hard drives over the years, both internal & external, from 250 MB to 5 TB. I never had an issue with any of them including this 4 TB My Passport external hard drive. I would buy a WD drive any time.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little hard drive and the guys at Best Buy formatted it for me to fat 32 so the service was great and the product is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any issues with this hard drive, I have uploaded over 300 movies and music and the best thing is I just plugged it into my Samsung TV and all it does is work. Very minimal heat buildup, I like it so far

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Another Backup Drive

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to backup many, many CDs. It's big enough to hold them all. I had some of my music on another WD drive, and copying from one drive to the other went very quickly. Very happy with this drive!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great portable storage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tiny red box that can hold more pictures then my brand new computer. I used this storage to download everything from my old computer and then have it available for my new one!

    I would recommend this to a friend